Kaviin S Balasubramaniam

• Promoted and acquired new UOB credit card customers through roadshows at partnership merchants (e.g., Singtel, Shell, Prime) and large-scale events at Suntec Convention Centre and Expo.

• Engaged potential customers by explaining product benefits, promotions, and eligibility requirements to drive sign-ups.

• Consistently met and exceeded monthly sales targets while maintaining compliance with UOB’s regulatory and service standards.

• Built strong customer relationships and provided after-sales support, ensuring a positive onboarding experience.

• Collaborated with event organizers and merchant partners to maximise visibility and lead generation opportunities.

• Spearheaded HSBC credit card sales during high-impact roadshows, achieving a 125% target attainment rate and generating over 100 new accounts monthly.
• Promoted ancillary products (savings accounts, personal loans) with a 15% conversion rate, collaborating with specialists to streamline processes.
• Cultivated a network of 500+ loyal clients through personalized engagement, boosting repeat business by 30%.
• Developed and implemented strategy to increase customer satisfaction.
• Demonstrated and supported continuous improvement and growth mindset.
• Established and monitored KPIs to optimize company performance.
• Island wide

• Guided 50+ students in aligning academic goals with course selections, improving satisfaction scores by 20%.
• Coordinated 5+ university workshops, attracting 150+ attendees and enhancing student engagement metrics.
• Developed 10+ educational resources, including digital guides, reducing inquiry response time by 25%.
• Stayed ahead of policy updates, ensuring 100% compliance in advising sessions.