kavi kani
Phlebotomist (Clinical Support Assistant
Summary
Proven in enhancing patient satisfaction and streamlining specimen processing at Sembawang Polyclinic, I excel in medical records review and exceptional communication. My background in quality control and administrative efficiency, coupled with a knack for problem-solving and adaptability, significantly contributes to operational excellence and a positive patient experience.
Overview
25
25
years of professional experience
Work History
Phlebotomist
Sembawang Polyclinic
05.2017 - Current
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Reviewed patient records for accuracy and completeness.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Monitored patients for reactions and verified sample quality.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Packaged and shipped specimens to central lab daily.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Participated in quality assurance and competency assessment initiatives.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Provided guidance and support to laboratory personnel.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Performed laboratory tests to assist physicians in diagnosis.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Assisted in training and onboarding new phlebotomists.
- Developed and implemented strategies to improve phlebotomy processes.
Administrative Assistant
Tan Tock Seng Hospital
08.2009 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted development and implementation of new administrative procedures.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Developed strategies to streamline and improve office procedures.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Quality Control Inspector
Sono Press Singapore Pte Ltd
01.2000 - 05.2003
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Education
Diploma In Applied Science - Medical Laboratory Technology
Republic Polytechnic
WoodlandsCertificate - Phlebotomy
National University Hospital
10.2010
Certificate - Certificate of Office Skills
Clementi Institute of Technical Education
06.2000
Certificate - NIL
Bukit View Secondary School
12.1999
Skills
Medical records review
Quality control guidelines
Time management
Infection Control
Recording data
Diagnostic Testing
Patient confidentiality
Medical office administration
Sample and specimen collection
Health education
Blood specimen storage
Measuring vital statistics
Venipuncture
Specimen labeling procedures
Staff Management
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Multitasking Abilities
Good Telephone Etiquette
Data Entry
Timeline
Phlebotomist
Sembawang Polyclinic
05.2017 - Current
Administrative Assistant
Tan Tock Seng Hospital
08.2009 - 05.2017
Quality Control Inspector
Sono Press Singapore Pte Ltd
01.2000 - 05.2003
Diploma In Applied Science - Medical Laboratory Technology
Republic Polytechnic
Certificate - Phlebotomy
National University Hospital
Certificate - Certificate of Office Skills
Clementi Institute of Technical Education
Certificate - NIL
Bukit View Secondary School