Summary
Overview
Work History
Education
Skills
Timeline
Generic
kavi kani

kavi kani

Phlebotomist (Clinical Support Assistant

Summary

Proven in enhancing patient satisfaction and streamlining specimen processing at Sembawang Polyclinic, I excel in medical records review and exceptional communication. My background in quality control and administrative efficiency, coupled with a knack for problem-solving and adaptability, significantly contributes to operational excellence and a positive patient experience.

Overview

25
25
years of professional experience

Work History

Phlebotomist

Sembawang Polyclinic
05.2017 - Current
  • Centrifuged blood samples as outlined in clinical protocols.
  • Organized daily work based on collection priority.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Reviewed patient records for accuracy and completeness.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Monitored patients for reactions and verified sample quality.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Packaged and shipped specimens to central lab daily.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Participated in quality assurance and competency assessment initiatives.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Provided guidance and support to laboratory personnel.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Assisted in training and onboarding new phlebotomists.
  • Developed and implemented strategies to improve phlebotomy processes.

Administrative Assistant

Tan Tock Seng Hospital
08.2009 - 05.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Assisted development and implementation of new administrative procedures.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Developed strategies to streamline and improve office procedures.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Quality Control Inspector

Sono Press Singapore Pte Ltd
01.2000 - 05.2003
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Education

Diploma In Applied Science - Medical Laboratory Technology

Republic Polytechnic
Woodlands

Certificate - Phlebotomy

National University Hospital
10.2010

Certificate - Certificate of Office Skills

Clementi Institute of Technical Education
06.2000

Certificate - NIL

Bukit View Secondary School
12.1999

Skills

Medical records review

Timeline

Phlebotomist

Sembawang Polyclinic
05.2017 - Current

Administrative Assistant

Tan Tock Seng Hospital
08.2009 - 05.2017

Quality Control Inspector

Sono Press Singapore Pte Ltd
01.2000 - 05.2003

Diploma In Applied Science - Medical Laboratory Technology

Republic Polytechnic

Certificate - Phlebotomy

National University Hospital

Certificate - Certificate of Office Skills

Clementi Institute of Technical Education

Certificate - NIL

Bukit View Secondary School

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kavi kaniPhlebotomist (Clinical Support Assistant