KAUSLAYA SIVANATHAN
Indahpura, Kulai Johor
Summary
Adept Senior Waiter at BISMILLAH BIRYANI RESTAURANT, I excelled in mentoring staff and enhancing service standards, directly contributing to improved team cohesion. Leveraging strong communication and exceptional customer service skills, I effectively bridged kitchen and guest interactions, ensuring dietary needs were met with precision. My adaptive learning and food safety knowledge further streamlined operations, elevating guest dining experiences.
Overview
1
1
year of professional experience
Work History
Senior Waiter
BISMILLAH BIRYANI RESTAURANT
Singapore, Singapore
01.2023 - 07.2024
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Facilitated clear communication between the front-and back-of-house teams, improving overall restaurant efficiency.
Education
No Degree - SPM
SMK TAMAN UNIVERSITI
MALAYSIA12.2020
Skills
- Adaptive Learning
- Strong Communication Skills
- Sales Techniques
- Food safety understanding
- Exceptional customer service
- Flexible schedule availability
Timeline
Senior Waiter
BISMILLAH BIRYANI RESTAURANT
01.2023 - 07.2024
No Degree - SPM
SMK TAMAN UNIVERSITI