Summary
Overview
Work History
Education
Skills
Timeline
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Kathrina Mallari Ribaya

Kathrina Mallari Ribaya

Singapore

Summary

Friendly guest service professional offering 12 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty.

Overview

15
15
years of professional experience

Work History

Concierge (Guest Relations Officer)

Wearnes Automotive Pte Ltd
09.2016 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
  • Greeted guests upon arrival by providing warm welcome and offered some beverages
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Managed daily operations of concierge desk
  • Coordinated transportation arrangements for service owners.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Administrative Job Scope: Prepare daily reports and send SMS based on stipulated timings
  • Receives vendors, process for approval and payment
  • Marketing and Inventory Scope: Ensure overall appearance of the showroom which specs sheets, merchandise, lounge, and silent salesmen are neatly placed and followed according to GRO Showroom Daily Checklist Monitor inventory of POS materials including price lists, specs sheets, paper bags, and etc
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.

Assistant Store Manager

Montreal Pte Ltd
08.2011 - 08.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Rotated merchandise and displays to feature new products and promotions
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Trained new employees on proper protocols and customer service standards
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Supervised creation of exciting merchandise displays to catch the attention of store customers


Cashier/Medical Assistant

Belo Medical Group
04.2009 - 04.2011
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Assisted customers with returns, refunds and resolving transaction issues
  • Tallied cash drawer at beginning and end of each work shift
  • Performed cash, card, and check transactions to complete customer purchases
  • Operated cash register to record transactions accurately and efficiently
  • Handled cash with high accuracy and took care to check bills for fraud
  • Used POS system to enter orders, process payments and issue receipts
  • Responded promptly to requests for assistance, spills and customer inquiries
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
  • Set up new sales displays each week with fresh merchandise
  • Conducted inventory counts by adding each item in stock and documenting in computer system
  • Monitored self-checkout systems and provided help in resolving complex problems
  • Identified and resolved discrepancies and errors in customer accounts
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

Bachelor of Science - Business Administration Major in Customs Administration

Lyceum of The Phils, Intramuros Manila

Skills

Administrative Support

Customer Service

Transportation Coordination

Interpersonal Communications

Guest Accommodations

Telephone Etiquette

Training and Mentoring

Management Interaction

Guest Services

Guest Experiences

Team Supervision

Reporting Capabilities

Building guest relationships

VIP guest relations

Cash Handling

Point-of-Sale system

Timeline

Concierge (Guest Relations Officer)

Wearnes Automotive Pte Ltd
09.2016 - Current

Assistant Store Manager

Montreal Pte Ltd
08.2011 - 08.2016

Cashier/Medical Assistant

Belo Medical Group
04.2009 - 04.2011

Bachelor of Science - Business Administration Major in Customs Administration

Lyceum of The Phils, Intramuros Manila

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Kathrina Mallari Ribaya