KATHIRVEL KUMAR

• Scheduled service calls according to customer location and urgency of need.
• Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
• Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
• Performed onsite installation, modification and maintenance of systems and equipment.
• Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
• Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
• Contributed to business growth, identifying upselling opportunities during service visits and collaborating with sales team for follow-up.

• Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
• Implemented quality control measures to ensure the highest level of product integrity and reliability.
• Established strong working relationships with stakeholders through effective communication and collaboration on shared goals.
• Performed scheduled service work, installations, testing and repairs.
• Wrote work orders, accounting for standard budgeting guidelines and operational parameters.

· Repair and overhauling heat exchangers, varies kind of machineary.

Confer with ship’s representatives on vessel’s repair job scopes and schedules