Katherine Huiru Gu

As a senior manager at Dyson Technology, I oversee and lead the strategic direction and performance of the team, ensuring alignment with organizational objectives. My role involves:

• Establishing and maintaining a quality management system for regulated products.
• Implemented and developed operational standards, policies and procedures.
• Developing and implementing business strategies to drive product quality and process improvement.
• Leading cross-functional teams to deliver projects under Quality Management System governance.
• Providing guidance and mentorship to team members to foster professional development and high performance.
• Collaborating with senior leadership to align departmental goals with the overall company vision.

As the Site Quality Leader, I'm responsible for total quality at the largest manufacturing site for PerkinElmer Scientific, Singapore.

• Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
• Collaborated with suppliers to improve material quality, reducing defects and increasing product reliability.
• Championed the adoption of a customer-centric approach to quality management, ensuring that feedback was actively sought and incorporated into product improvements.
• Facilitated effective communication between departments regarding quality concerns, fostering collaboration towards shared goals.
• Conducted regular audits to ensure compliance with industry standards, maintaining company certifications and accreditations.
• Implemented statistical process control techniques for data-driven decision-making in production processes.
• Streamlined documentation processes for increased accuracy and efficiency in record-keeping systems.

• Project management, Supplier Quality Agreement negotiation, NPI management: Manage new project launches involved with new suppliers' products from the sourcing stage.
• Conduct readiness audit to ensure suppliers' new product process robustness and production readiness and meet production ramp plan and OTD.
• Customer complaint management, drive failure analysis, and root cause analysis through 8D methodology, and ensuring corrective/preventative actions (CA/PA) implementation.
• Lead supplier issues troubleshooting with high production impact and criticality and provide cross-category technical insight.
• Conduct VDA6.3 Process Audit to ensure suppliers establish and maintain an effective quality system, address key elements in project deliverables, and actively promote the application of FMEA, lessons learned, and knowledge sharing.
• Conduct supplier performance reviews quarterly, designate supplier coaches for high volume and new suppliers, manage quality improvement projects, and introduce new suppliers.
• Drive suppliers to meet or exceed quality performance KPIs (0 km, incoming complaints, red alert, etc.).
• Champion supplier process-change-notification (PCN) process, review qualification data, and manage production release.
  • Continuous Improvement (CI): lead and participate in various lean process improvement projects, including SQM business flow optimization and material management system improvement.

• Project Manager for Customer-Oriented Quality Improvement Projects (VoC implementation). Drive manufacturing processes to meet customer requirements on operational KPIs.
• Conduct regular review on process capability (Cpk), QA gate ppm trend, and quality incident trend; prioritize areas of focus for critical quality improvement in the manufacturing process.
• Coordinate Process Change Notification review and submission.
• Track process change implementation status and customer reporting.
• Drive customer return failure analysis and root cause analysis processes.
• Ensure corrective/preventive action implementation and continuous monitoring are in place.
• Review non-conformance material disposition (MRB) with customer notification.
• Joint disposition material with customer-oriented risk assessment.
• Participate in customer audits and ensure customer-specific requirements are implemented.
• Coordinates technical and operations matters between Fab cross-functional teams and customers.

• Contract agreement negotiation.
• Manage suppliers to meet or exceed quality performance indices.
• Manage and supervise OTD, customer claims with suppliers, drive failure analysis, and root cause analysis through 8D methodology.
• Ensure corrective/preventive action implementation.
• Conduct an annual supplier audit to ensure that suppliers establish and maintain an effective quality system.
• Conduct regular reviews of supplier CTQ Cpk, QA gate ppm trend, inspection data, and supplier audit results; identify and prioritize areas for improvement.
• Coordinate supplier PCN submission and ensure all major/minor changes initiated by the supplier are being reviewed in the PCRB meeting with sufficient risk assessment and sound statistical analysis performed.
• Risk assessment in the supply chain and take appropriate Business Continuity Plan (BCP) mitigation action to minimize the risk of supply or manufacturing interruptions to customers.
• Coordinate technical and operations matters between suppliers and the company's internal manufacturing.
• Facilitate the New Product Introduction process involved with suppliers.
• Conduct a readiness audit to ensure suppliers' new product process robustness and production readiness, meeting the production ramp plan.

• People Manager (Department operation leader) for shift technician and shift AE. Arrange and oversee line support for daily production.
• Maintain departmental operational KPI, tool uptime, and throughput AE/technician performance appraisal.
• Responsible for setting up and maintaining the department's quality control system.
• Maintain a defect inspection sampling system/database.
• Drive vendor development projects for cost savings and quality improvement.
• Project leader for cost reduction projects; lead process improvement projects for product yield improvement; lead random and systematic defect reduction projects. Drive troubleshooting and data analysis for the low-yielding wafers issue.