Summary
Overview
Work History
Education
Skills
Timeline
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Katherine C. Reyes

Katherine C. Reyes

Summary

An asset of a company demonstrating good communication, leadership, and prioritization abilities. Experienced in delivering exceptional service and support in fast-paced environments. Strong communicator with a customer-first mindset, adept at utilizing various support channels including email, and live chat. Skilled in conflict resolution, process improvement, and maintaining a high level of professionalism. Dedicated to maintaining professionalism, fostering a customer-first approach, and continuously enhancing service quality through feedback and learning.

Overview

3
3
years of professional experience

Work History

Customer Support Specialist

Freelancer.com
06.2023 - Current
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Respond to customer inquiries via email and chat in a timely and professional manner.
  • Troubleshoot and resolve product or service issues, providing step-by-step guidance and solutions to customers.
  • Manage and prioritize multiple customer requests to ensure efficient and effective resolution.
  • Work collaboratively with cross-functional teams, including sales, marketing, and product development, to address customer needs and feedback.

HR and Administrative Assistant

DDC- DelDen Construction Corporation
02.2023 - 05.2023
  • Assist in the recruitment process, including posting job openings, screening resumes, and scheduling interviews.
  • Assist in payroll preparation by providing relevant data, such as attendance and leave information.
  • Manage office supplies inventory, place orders, and ensure the smooth running of daily office operations.
  • Prepare and process various HR and administrative documents, including memos, reports, and correspondence.
  • Maintain confidentiality of sensitive information and ensure secure handling of HR-related data.

Human Resource Intern CleanTech Global Renewables

Human Resource Intern CleanTech Global Renewables
02.2022 - 05.2022
  • Assisted the HR and Admin Department in compensation, encoding and tabulating monthly expenses and employee liquidation forms
  • Regularly engaged with the Accounting and Electrical Engineering Interns to disseminate information and answered any inbound questions via direct messages
  • Prepared and drafted a detailed CleanTech Employees' Handbook
  • Interviewed and observed the interns who were applying to the company.

Education

Bachelor of Science - Major in Human Resource Development Management

Central Luzon State University
06-2022

Skills

  • Problem-solving
  • Complaint handling
  • Written and Verbal communication skills
  • Prioritization skills
  • Quality assurance
  • Active listening
  • Multitasking and organization
  • Empathy and patience
  • Team collaboration
  • Adaptability and flexibility

Timeline

Customer Support Specialist

Freelancer.com
06.2023 - Current

HR and Administrative Assistant

DDC- DelDen Construction Corporation
02.2023 - 05.2023

Human Resource Intern CleanTech Global Renewables

Human Resource Intern CleanTech Global Renewables
02.2022 - 05.2022

Bachelor of Science - Major in Human Resource Development Management

Central Luzon State University

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Katherine C. Reyes