Katherine Carmona
Sofitel City Center Singapore
Singapore
16
years of professional experience
Housekeeping professional with over 15 years of experience in the hospitality industry. Experienced in leading diverse teams, maintaining high housekeeping standards, and supporting smooth daily hotel operations. Knowledgeable in housekeeping procedures, health and safety regulations, and staff supervision. Bilingual, detail-oriented, and organized, with a strong commitment to guest satisfaction, teamwork, and continuous improvement.
Work History
Housekeeping Supervisor
8 Months- Supervised daily housekeeping operations to ensure cleanliness and adherence to quality standards.
- Trained and mentored staff on best practices for efficient room cleaning and maintenance procedures.
- Conducted regular inspections of guest rooms and public areas to maintain high standards of hygiene.
- Resolved guest complaints related to housekeeping services, enhancing overall customer satisfaction ratings.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
Assistant Housekeeping Manager
3 Years 8 Months- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Handle guest complaints in a professional manner and able to control before it escalates. Handle RnR in the department and sparkle project to increase guest satisfaction.
- Supervised daily housekeeping operations, ensuring adherence to quality standards and guest satisfaction.
- Trained and mentored housekeeping staff, fostering a collaborative and high-performance team environment.
- Monthly Department Incentives such as good comments from our guests.
- Room Attendants Monthly Roster
- Work with suppliers and assist in the department monthly M&U.
Housekeeping Team Leader
3 Years 4 Months- Managed staff of 10-12 Room attendants.
- Assigned to Suite rooms, VIP and long staying guest. Prepare reports and assign rooms to room attendants. Conduct daily morning briefing to the team.
- Supervise room attendants and inspect /prepare rooms in detailed according to guest preferences/traces.
- Performs cleaning duties, coordinator duties in case of emergency or staff shortage.
- Worked closely with house attendants and maintenance team to maintain the highest standards of cleanliness.
- Assign rooms and train room attendants for deep cleaning projects and crash programs to ensure room quality is well maintained.
- Participate and conduct training to the team.
- Ensure Safety measures is followed accordingly.
- Evaluated employee performance and developed improvement plans.
- Coordinates work activities among departments.
- Able to attend guest’s complaints and feedback for improvement. Help to resolved guest issues during their stay.
Housekeeping Team Leader
3 Years 5 Months- Managed staff of 8-10 room attendants daily.
- Assigned to Executive floors which caters VIP and member club/loyal guest.
- Organizing and assigning rooms to room attendant.
- Inspect rooms and ensure quality is met before releasing.
- Follow up guest preferences and request accordingly, and ensure to pass the right information to the team.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Communicated repair needs to maintenance staff and follow up.
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
Housekeeping Room Attendant
3 Years 2 Months- Ensured cleanliness and organization of guest rooms to enhance overall guest satisfaction.
- Trained and mentored new staff on housekeeping procedures and best practices.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Housekeeping Intern
1 YearEducation
Bachelor of Science - Hotel Restaurant Management
Skills
Ensures that room inspection is up to the standards
have ability to pay attention to the smallest detail.
Identify and follow up defects.
Provide trainings for the team to improve the room quality standards like LQA and FORBES training.
Able to communicate to the team effectively.
Ability to listen to the management's instructions and respond in a polite way.
Flexible to make effort to assist in every situation needed.
Prepare Sparkle/Surprise set ups for the guest.
Have sense of urgency.
Scheduling staff
Task delegation
Housekeeping procedures
Staff evaluations
References
Azmi Idris - Director of Housekeeping +6563388585
Accomplishments
- Successfully attended and conduct training like;Train the trainer, Leading Quality Assurance (LQA), FORBES training, ECOLAB training (chemicals) Pestbuster/Rent to kill (pest) Room sequence, Fire Safety, Fire Warden and Work Safety Training.
- Organize huge events like Housekeeping week and Pop-up activity
ACHIEVEMENTS
Star of the Month 2016, Excellence Service Award GOLD 2016-2018, Excellence Service Award STAR 2019, Star of the Month 2019, Excellence Service Award GOLD 2020, Leader of the Month 2020-2021, Excellence Service Award GOLD 2021, Excellence Service Award STAR 2022-2023, Singapore Hotel Association Outstanding Star Award Winner (Hospitality Sector) 2023, Excellence Service Award STAR 2024.
Timeline
Housekeeping Supervisor
Sofitel City Center Singapore
12.2025 - CurrentRead More
Assistant Housekeeping Manager
Fairmont Singapore
04.2022 - 12.2025Read More
Housekeeping Team Leader
Fairmont Singapore
11.2018 - 03.2022Read More
Housekeeping Team Leader
Swissotel The Stamford Singapore
06.2015 - 11.2018Read More
Housekeeping Room Attendant
Swissotel The Stamford Singapore
03.2012 - 05.2015Read More
Housekeeping Intern
Swissotel The Stamford
11.2010 - 11.2011Read More
Leyte Normal University
Bachelor of Science from Hotel Restaurant Management
Read More