Kasturi Ramachandran
Summary
Accomplished Field Training Officer at Securitas Guarding Services, adept in coaching and mentoring with a strong focus on enhancing team collaboration and compliance. Expert in training delivery and material updates, I significantly improved officer's competency and operational efficiency. My relationship-building skill further fostered a cohesive work environment, showcasing a blend of hard and soft skills.
Overview
8
8
years of professional experience
Work History
Field Training Officer
Securitas Guarding Services
12.2022 - Current
- Mentored newly hired employees on operating equipment and safety according to training manual and SOP.
- Served as a positive role model for new officers, demonstrating professionalism, integrity and vigilance.
- Conducted regular assessments to gauge officer competency adjusting training plans as needed to address gaps in knowledge or ability.
- Facilitated effective communication between officers and to increased collaboration and teamwork in the field.
- Mentored new officers throughout their probationary period, offering guidance.
- Ensured proper documentation of all training activities to maintain compliance with department guidelines and accreditation standards.
- Provided ongoing feedback to officers regarding their progress, identifying areas for improvement and recommending strategies for success.
- Collaborated with Training Development Specialist to develop innovative teaching methods that resonated with diverse learning styles among officers.
- Coordinated and conducted various training, such as Production Screening Training and new employee onboarding.
Watch Officer
Securitas Guarding Services
07.2022 - 12.2022
- Monitor datacenter alarms and associated video cameras.
- Maintain the logs and records as outlined within this SOP.
- Resolve security incidents and writes SENs on the assigned shift, dispatches field personnel in response, and initiates any communication or bridge calls as required.
- Review the Paperless Patrol Checklist as well as any emailed digital checklist copies, reports, journals, and logs written on their shift. Verifies accuracy of entries completed by security teams on their shifts.
- Perform camera patrols A- and B-Class supported sites and submits Desk Journal
Screening Supervisor
Securitas Guarding Services
06.2016 - 07.2022
- Oversee daily screening department, ensuring smooth workflow and timely completion of tasks.
- Conducts ongoing training to ensure screening officers are proficient with SOP knowledge and ensures proper screening technique is used.
- Evaluates, assesses, and analyzes performance of screening officers by conducting drills on SOP requirements and observing screening procedures.
- Conducts DBD penetration testing weekly.
- Identifies prohibited items and Data Bearing Devices
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated Officer performance and coached and trained to improve weak areas.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Education
Infographics And Data Visualization With Excel
Intellisoft Training Center
Fortune Centre04.2024
Train The Trainer Course
British Council
480 Lor 6 Toa Payoh Center03.2023
N Level
Si Ling Secondary School
Marsiling Lane01.2020
Skills
- Coaching and Mentoring
- Teamwork and interpersonal skills
- Multitasking
- Relationship Building
- Adaptability
Timeline
Field Training Officer
Securitas Guarding Services
12.2022 - Current
Watch Officer
Securitas Guarding Services
07.2022 - 12.2022
Screening Supervisor
Securitas Guarding Services
06.2016 - 07.2022
Infographics And Data Visualization With Excel
Intellisoft Training Center
Train The Trainer Course
British Council
N Level
Si Ling Secondary School
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