Kasthuri
Singapore
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Professional in social services sector, adept at providing support and resources to various populations. Proven ability to impact client lives positively through effective service coordination and individualized care plans.
Overview
20
20
years of professional experience
Work History
Social Services Assistant
Man Fut Tong Nursing Home
06.2024 - Current
- Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Contributed to program evaluations by tracking client outcomes and providing feedback on areas for improvement.
- Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
- Provided support to social service clients in navigating available resources.
- Facilitated communication between clients and other service providers.
- Coordinated with local government to provide resources to clients.
Homecare Executive/Coordinator
Lentor Health Residence
01.2023 - 09.2024
- Arranging schedules for Health Care Assistant for all Homecare services
- To prepare, update and submit documents and name lists to credit government payouts (Silver Support Schemes, GST vouchers etc.)
- To apply AIC Financial Assistance Scheme (FAS) application for residents who are Singapore Permanent Resident (SPR) if required
- To obtain updated documents for MediFund & MediFund Silver applications from family members
- To ensure accurate and up to date information (eg address, etc) of clients in the Homecare system
- To assist with any other matters related to admission & discharge of client
- Handle all customer feed backs promptly and tactfully
- To assist the team in outreach to external agencies on organizations' services, when required
- Grab cases in IRMS
- Upload the clinical data to ILTC system as required by MOH and AIC
- Conduct clients/NOKs satisfaction survey 6 monthly
- Also conduct Sarit Screen Measure of Caregiver Burden (ZBI-4) survey on client's admission and 6 monthly
Customer Care Executive cum Social Associate
Orange Valley Nursing Homes Pte Ltd
04.2020 - 11.2022
- Deliver a professional Sales Presentation and Advice to our potential customers
- Monitor the well-being of our Residents
- Attend to all Sales Enquiries in the form of phone calls, walk-in, and hospital referrals
- Conduct a Sales Presentation to the customers and provide advice or address needs
- Provide information about any financial assistance to the family of the Resident for the needy families such as the ICS cases
- Assist Resident to apply for subsidy upon their request
- Interact with residents, nurses, and care assistants to have more understanding of their mental, physical, and medical condition
- Handle all customer feed backs promptly and tactfully
- Attend the Resident's wake, pay hospital visits to hospitalized Residents and give courtesy calls to the discharged Residents whenever possible
- Participate in departmental quality procedures and guidelines and policy reviews when required
- Ensure compliance to the Company's quality procedures, guidelines, and policy
- Reason for Leaving: Parents were not well
Mobile Patient Service Associate
National Healthcare Group
04.2019 - 03.2020
- Handling walk-in patients in polyclinics
- Doing registration for patients
- Assisting radiographer to assist the patients (elderly patients)
- Doing survey with the patients before the X-ray
- Cleaning up the mobile bus at all times for hygiene purposes
- Helping wheelchair patients by using the wheelchair lifter
- Fetching patients up and down from the NHG registration counter at polyclinics to the mobile bus
- Communicating with patients on a basic brief on why the X-ray needs to be done
- Reason for Leaving: Contract
Management Supervisor (Call Centre)
National Technology of University
05.2018 - 03.2019
- Handling telephonic and personal enquiries
- Doing monthly reports
- Coordinating with event organizers via email
- Organizing bonding sessions for NTU students
- Keying NTU students claim
- Preparing start-ups new service agreements/service agreement extension
- Reason for Leaving: Contract
Management Officer/Receptionist
NUS Enterprise
09.2017 - 04.2018
- Handling telephonic and personal enquiries
- Handling walk-in clients
- Liaising with contractors
- Checking of letter box
- Coordinating with event organizers via email
- Setting up AV systems before the event
- Keying in monthly invoices
- Reason for Leaving: Contract
Senior Associate
Alexandra Hospital (SKH)
07.2015 - 07.2017
- Handling telephonic and personal enquiries
- Scheduling doctor's roster monthly
- Ordering doctor's daily meals
- Submitting doctor's monthly allowance and shift claims to accounts
- Submitting doctor's business trip allowance to accounts
- Liaising with MOH on the new doctors who will be joining SKH
- Sorting out daily letters and dropping inside the respective doctor's mailbox
- Liaising with porters for dispatching documents
- Liaising with kitchen to arrange on doctor's meals
- Assisting Head of Department to arrange appointments
- Booking of rooms for meetings and also sending calendar invites
- Reason for Leaving: Hospital relocating to Sengkang
Customer Service Officer
Singapore University Of Technology And Design
06.2014 - 11.2014
- Handling telephonic and personal enquiries
- Attending to walk in clients and students
- Attending to customer's complaints & ensuring a proper follow-through
- Filing and Doing Monthly Courier Reports
- Coordinating with Finance on billing/invoicing/claims and charges
- Assisting the staffs arranging courier / parcel services
- Sorting out daily letters and dropping inside the respective faculty's mailbox
- Posting jobs for faculty and researchers on Jobs bank
- Reason for Leaving: Campus relocation to Changi and company transport was not open for staffs
Customer Service Representative
Ecolab Pte Ltd
04.2011 - 03.2014
- Handling telephonic and personal enquiries
- Scheduling Services in Access System
- Attending to customer's complaints & ensuring a proper follow-through
- Filing and Doing Monthly Purchasing Reports
- Assisting Territory Managers to do billing
- Supervising Job Scopes
- Coordinating with Finance on billing/invoicing/claims and charges
- Motivating and encouraging Pest Control Technicians
- Ensuring that Pest Control Technicians adhere to required medical checkups
- Reason for Leaving: Company merged with another company and the working hours was Irregular ex: working from 8am to 1am
Reservation / Ticketing Officer and Sales
Kingfisher Airlines
09.2008 - 03.2011
- Handling telephonic and personal enquiries
- Attending to passengers at the town office for ticketing and reservation
- Attending to passenger's complaints
- Coordinating with Singapore agents for group fares
- Meeting agents to promote the Airlines
- Reason for Leaving: Ceased Operation
Reservation & Ticketing Officer
Air Sahara Airlines
05.2006 - 08.2008
- Handling telephonic and personal enquiries
- Attending to passengers at the town office for ticketing and reservation
- Attending to passenger's complaints
- Coordinating with Singapore agents for group fares
- Meeting agents to promote the Airlines
- Reason for Leaving: Ceased Operation
Reservation & Ticketing Officer
Indian Airlines Pte Ltd
05.2005 - 05.2006
- Handling telephonic and personal enquires
- Attending to passengers at the town office for ticketing and reservations
- Supervising the check-in counter
- Handling flight arrival and departure duties
- Attending to passenger's complaints at the airport regarding
- Coordinating with Singapore agents for group fares
- Reason for Leaving: Took over by another Management
Education
Diploma - Tourism
TMIS
10.2019
Certificate in Office Skills -
ITE East Bishan
12.2000
GCE N Levels -
Yio Chu Kang Secondary School
12.1999
Skills
- Team player
- Event organization
- Multi-tasking
- Caseload management
- Empathy display
- Customer service
- Trustworthiness
- Problem-solving abilities
- Airline system knowledge
- Sitar
- Galileo
- Amadeus
- Abacus
- Sabre
Knowledgeincomputer
- Sitar
- Galileo
- Amadeus
- Abacus
- Sabre
Languagespoken
- English
- Tamil
- Basic Chinese
Coursestaken
- Advanced Microsoft Excel
- Customer Service Supervisory
- Chinese Workplace Literacy
- Understanding Singapore's Social Compact and Social Policies
- Facilitating difficult healthcare conversations and decision-making
References
- Ms Candace Ang, Nursing Manager, Orange Valley Nursing Homes Clementi, 8515806, candacereis.lim@gmail.com
- Ms Jasmine Foong, Regional HR Manager SEA, Japan&India, Anixter Singapore Pte Ltd, 9828 9699, jasmine.foong@anixter.com
- Ms Annitha Annadurai, Head Of Department of Acute Care Clinic, Alexandra Hospital, annitha.annathurai@singhealth.com.sg
- Ms Florence or Ms Nicholas, Manager, NUS Enterprise
- Mr Steven Peh, Man Fut Tong Nursing Home, 9743 7360
- Ms Kavitha, Lentor Nursing Home, 9146 4118
Hobbies and Interests
- Reading
- Sports
Personal Information
- Ethnicity: Hindu
- Date of Birth: 10/17/83
- Gender: Female
- Marital Status: Married
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Chinese (Mandarin)
Beginner (A1)
Malay
Beginner (A1)
Timeline
Social Services Assistant
Man Fut Tong Nursing Home
06.2024 - Current
Homecare Executive/Coordinator
Lentor Health Residence
01.2023 - 09.2024
Customer Care Executive cum Social Associate
Orange Valley Nursing Homes Pte Ltd
04.2020 - 11.2022
Mobile Patient Service Associate
National Healthcare Group
04.2019 - 03.2020
Management Supervisor (Call Centre)
National Technology of University
05.2018 - 03.2019
Management Officer/Receptionist
NUS Enterprise
09.2017 - 04.2018
Senior Associate
Alexandra Hospital (SKH)
07.2015 - 07.2017
Customer Service Officer
Singapore University Of Technology And Design
06.2014 - 11.2014
Customer Service Representative
Ecolab Pte Ltd
04.2011 - 03.2014
Reservation / Ticketing Officer and Sales
Kingfisher Airlines
09.2008 - 03.2011
Reservation & Ticketing Officer
Air Sahara Airlines
05.2006 - 08.2008
Reservation & Ticketing Officer
Indian Airlines Pte Ltd
05.2005 - 05.2006
Certificate in Office Skills -
ITE East Bishan
GCE N Levels -
Yio Chu Kang Secondary School
Diploma - Tourism
TMIS
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