Summary
Overview
Work History
Education
Skills
Timeline
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Kar Yong Chau

Operations Manager

Summary

Dynamic Operations Manager with a proven track record at Elid Technology International, excelling in performance monitoring and problem-solving. Enhanced customer satisfaction through strategic initiatives, while fostering a culture of accountability and continuous improvement. Skilled in operations management, I streamlined processes, resulting in increased efficiency and higher employee retention rates.

Overview

16
16
years of professional experience

Work History

Operations Manager

Elid Technology International Pte Ltd
02.2025 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Increased profit by streamlining operations.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and maintained relationships with external vendors and suppliers.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Operations Executive

Formteam Consultancy
09.2022 - 01.2025
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Implemented strategic initiatives that resulted in significant improvements in operational performance.
  • Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Oversaw projects to help goals, tasks and milestones align with organizational strategy.
  • Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.

Operations Manager

Danmax Security Management Pte Ltd
06.2015 - 08.2022
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
  • Ensured compliance with company policies as well as legal regulations at both federal and local levels.
  • Fostered culture of continuous improvement through employee training programs.
  • Elevated customer experience, integrating feedback into operational improvements.
  • Oversaw daily operations to ensure compliance with industry standards.

Assistant Operations Manager

Metropolis Security Systems Pte Ltd
03.2009 - 05.2015
  • Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
  • Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
  • Enhanced team efficiency by streamlining operational processes.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.

Education

No Degree - Installation & Commissioning of Air-conditioning

Yishun
Singapore
04.2001 -

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Timeline

Operations Manager

Elid Technology International Pte Ltd
02.2025 - Current

Operations Executive

Formteam Consultancy
09.2022 - 01.2025

Operations Manager

Danmax Security Management Pte Ltd
06.2015 - 08.2022

Assistant Operations Manager

Metropolis Security Systems Pte Ltd
03.2009 - 05.2015

No Degree - Installation & Commissioning of Air-conditioning

Yishun
04.2001 -

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Kar Yong ChauOperations Manager