Karyn Tan
Summary
Graduated in 2016 and holds a Bachelor in Management with International Business from Royal Holloway, University of London. I have been in the education sector for years and delivers a broad range of services to transnational education students. Demonstrated ability to manage student records and assist with enrollment processes.
Overview
15
15
years of professional experience
Work History
Student Services Assistant
Murdoch University
09.2019 - Current
- Assess and process applications from prospective
students for admission to Murdoch University received from
transnational partners in Singapore and Dubai. - Work with the Student Services Manager to undertake advanced standing assessment for admission to Murdoch University within guidelines set by International Accreditation Officer at Murdoch University Perth.
- Process enrolments and withdrawals into the Murdoch Student Management System in good time for each teaching period.
- Process current student enrolments onto Callista database in a timely manner
- Process intermissions, enrolments, withdrawals of student records
- Facilitated student inquiries, providing accurate information on academic services and support resources
- Contact prospective students and current students on scheduling of English/Progression interviews when necessary
- Assist Student Services Manager on change of major/course enrolment plans
- Conduct audit on student contracts
- Assist at Graduation Ceremonies (registration and ushering of
graduates) in March and October each year - Any other duties as and when required.
- .
Program Executive
Kaplan Higher Education
05.2018 - 09.2019
- Enrolment management
- Submitting enrolment to University
- Handling of invalid enrolments - Informing students and updating enrolments in a timely manner
- Reconciliation of enrolments
- Reconciliation of class list
- Retrospective Withdrawal request - Updating finance, University and students
- Liaison/ follow-up with University and students on the outcome on Academic Progressions
- Monitor Key Dates closely
- Remodule Management
- Checking of remodule units required for payment
- Checking of additional units required for payment (necessary for graduation)
- Timetable management
- Checking for major clash in schedule and offer students a non-clashing class
- Performing timetable clash check for students with minor clash in their enrolled classes
- Offering and informing students of any special make-up classes
- Master Schedule and Master Study Plan
- Tracking of schedule changes, updating and maintaining master schedule
- Updating Master Study Plan
- Impact Analysis due to swap of unit sequence
- Preparing course outline for all programs
- Contract Management
- Preparation of Resumption contracts
- Preparation of Fee Protection Scheme lapsed contracts
- Preparation of Enrolment Plan based on unit offerings and student progression
- Preparation of Payment Instalment Schedule
- General duties
- Attending to students’ enquiries (walk-in/ calls/ emails)
- Sending of Class list to lecturers
- Conducting Welcome Orientation and Class visits
- Miscellaneous administrative matters (attendance, payment check, etc when necessary)
Outbound Representative
Grabpay Network Pte Ltd
01.2018 - 03.2018
- Training for merchants and customers who are using Grabpay
- Provide and assist merchants with troubleshooting
- Onboarding merchants to Grabpay by assisting and processing and downloading application
- Conduct demonstrations for consumers
- Conduct mystery shopping when necessary
Sales Assistant (Part Time, Event based)
K-9 Artefacts Pte Ltd
01.2011 - 01.2016
- Ascertain each customer wants and needs
- Enhance customer experience and give best recommendations
- Persuade consumers to convert to our brand
Administrative Assistant
Singapore Kennel Club
03.2013 - 07.2013
- Data Entries
- Sorting out documents, vouchers and coupons
- Preparing necessary documents and merchandise for events
Customer Service Officer (Call Centre)
I-vic International Pte Ltd
12.2012 - 02.2013
- Respond to customer's enquiries
- Handling issues and providing resolutions
- Directing calls to respective and relevant departments
- Ensure customer satisfaction
Education
Bachelor of Science (Honours) - Management with International Business
Royal Holloway, University of London
01.2016
Diploma in Commerce - Business Administration
Kaplan Higher Education
01.2014
O level - undefined
Hai Sing Catholic School
01.2012
PSLE - undefined
Red Swastika School
01.2007
Skills
- Office administration
- Proficient in Microsoft Office (word, powerpoint)
- Effective under pressure
- Effective communication
- Quickly adjusting to change
- Multitasking and time management
- Customer service
- Clear communication
- Effective interpersonal communication
- Effective time management
- Collaborative teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Student Services Assistant
Murdoch University
09.2019 - Current
Program Executive
Kaplan Higher Education
05.2018 - 09.2019
Outbound Representative
Grabpay Network Pte Ltd
01.2018 - 03.2018
Administrative Assistant
Singapore Kennel Club
03.2013 - 07.2013
Customer Service Officer (Call Centre)
I-vic International Pte Ltd
12.2012 - 02.2013
Sales Assistant (Part Time, Event based)
K-9 Artefacts Pte Ltd
01.2011 - 01.2016
Diploma in Commerce - Business Administration
Kaplan Higher Education
O level - undefined
Hai Sing Catholic School
PSLE - undefined
Red Swastika School
Bachelor of Science (Honours) - Management with International Business
Royal Holloway, University of London