Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Kar Wooi Charmaine Phoon

Singapore

Summary

As a dynamic logistics professional with a distinguished tenure at Kuehne + Nagel Pte Ltd, I have honed my expertise in strategic issue analysis and customer support coordination. My approach has consistently enhanced operational efficiency, notably through optimized inventory management, which has led to improved service quality and significant cost reductions. My commitment to exceptional client service is unwavering, especially within fast-paced environments. With 15 years of experience as a reliable Operations Executive in the Warehousing industry, I have cultivated a reputation as an excellent motivational leader, adept at communicating duties and tasks clearly and effectively. I am dedicated to upholding the highest standard of service, fostering a warm and welcoming environment for customers. My strong problem-solving abilities, eagerness to learn, and outstanding communication skills are the cornerstones of my professional capability. I am poised to contribute to team success, eager to tackle new challenges, and ready to advance organizational objectives with dedication and enthusiasm. Seasoned Logistics Expert from Kuehne + Nagel with 15+ years in warehousing, adept in inventory optimization and customer relations, eager to drive success and join your team.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Operation Executive

Kuehne + Nagel Pte Ltd
06.2010 - 06.2025
  • Streamlined warehouse operations to enhance workflow efficiency and ensure compliance with company policies.
  • Designing and reviewing Standard Operating Procedures (SOPs) for all shipping and warehousing activities.
  • Managed shipping documentation within the SAP system, ensuring accuracy and prompt processing.
  • Coordinate with freight forwarders to review sailing schedules and identify optimal shipping routes, ensuring cost-efficiency and timely delivery.
  • Managed inbound and outbound shipments in alignment with lead time requirements, maintaining smooth logistics flow and minimizing delays
  • Developed and presented Key Performance Indicator (KPI) reports to track and improve operational performance.
  • Handled customer inquiries, resolving operational issues to elevate service quality.
  • Performed regular inventory audits to ensure stock accuracy and implemented corrective measures as needed.
  • Increased productivity and reduced operational costs through strategic space utilization and inventory management.
  • Worked closely with shipping partners to resolve issues related to shipment discrepancies, material damages, and shortages, thereby boosting supply chain effectiveness.
  • Managed and optimized operational processes to improve efficiency and reduce costs.
  • Led cross-functional teams in implementing new practices and process improvements, ensuring smooth adoption and alignment with operational goals.
  • Facilitated change management by providing clear guidance, training, and support to team members during transitions.
  • Conducted regular meetings to review progress, set goals, and address any operational challenges.

Shipping Executive

DSV Air & Sea
03.2008 - 06.2010
  • Managed daily shipping operations, ensuring timely processing in line with shipper instructions.
  • Enforced adherence to shipping Standard Operating Procedures (SOPs) to optimize efficiency and maintain regulatory compliance.
  • Maintained up-to-date records of carrier rates and surcharges to ensure accurate billing and cost management.
  • Served as the primary contact for customer inquiries, fostering strong relationships through effective issue resolution.
  • Coordinated the preparation and processing of comprehensive outbound sea shipment documentation to comply with international standards.
  • Liaised with overseas offices, co-loaders, and customers to track shipments and facilitate timely deliveries.
  • Prepared financial documents including quotations and invoices, contributing to the accuracy of financial transactions.
  • Managed the issuance of certificates of origin and letters of credit, ensuring compliance with international trade regulations.

Shipping Officer

Regent Express Pte Ltd
04.2003 - 02.2008
  • Managed import and export documentation, ensuring compliance with international trade regulations.
  • Provided expert advice as a support center for shipping-related matters, enhancing customer satisfaction.
  • Delivered administrative support, streamlining office operations and maintaining organized records.
  • Responded to customer inquiries promptly and efficiently, improving communication and service quality.
  • Coordinated booking processes, demonstrating strong organizational skills and attention to detail.
  • Prepared accurate and competitive quotations, contributing to increased business opportunities.
  • Sourced rates effectively, supporting sales efforts and contributing to cost management.
  • Played a supervisory role, overseeing team performance and fostering a collaborative work environment.
  • Prepare and verify shipping documents, including bills of lading and invoices.
  • Negotiate contracts with shipping lines, freight forwarders, and carriers.
  • Coordinate and oversee the shipment of goods to ensure timely delivery.
  • Communicate with customers to provide updates on shipment status and resolve any concerns.
  • Analyze shipping routes and logistics to optimize delivery schedules and reduce transit times.

Education

High School Diploma - Marketing

MDIS
01.2007

SPM - undefined

SMKJ Perempuan Perak Ipoh
Ipoh, Perak
01.1999

Skills

  • Strategic issue analysis
  • Production data analysis
  • Customer support coordination
  • Problem-solving
  • Positive attitude
  • Operations support
  • Inventory counts
  • Client service
  • SAP
  • Microsoft (Outlook, Excel, Word, etc)

Certification

  • Driving license category
  • Class 3

LANGUAGES

English
Mandarin
Bahasa Melayu
Cantonese

Timeline

Operation Executive

Kuehne + Nagel Pte Ltd
06.2010 - 06.2025

Shipping Executive

DSV Air & Sea
03.2008 - 06.2010

Shipping Officer

Regent Express Pte Ltd
04.2003 - 02.2008

SPM - undefined

SMKJ Perempuan Perak Ipoh

High School Diploma - Marketing

MDIS
Kar Wooi Charmaine Phoon