Food and Nutrition
Kar Wai Rebekah Chow
Cabin Crew For Japan Airlines
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Accomplished Flight Attendant offering over 5 years in international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Motivated cabin attendant skilled in anticipating and handling passengers' problems. Helps travelers have enjoyable, safe and on-schedule trips with timely assistance. Always ready for any need. Energetic Passenger Attendant ready for continuous work assisting with mobility, boarding and routing needs. Well-versed in transit operations and safety requirements. Great at managing time and multitasking to handle simultaneous tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Cabin Attendant
Japan Airlines
08.2019 - Current
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Played a active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
- Provided personalized assistance to passengers with special needs, ensuring their comfort throughout their flight experience.
- Contributed to consistently high on-time performance records by completing tasks swiftly without compromising quality or safety standards.
- Supported team morale by maintaining positive attitude, even under challenging circumstances or during long-haul flights.
- Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.
- Assisted in boarding processes, making sure passengers were comfortable and settled before takeoff.
- Educated passengers about emergency equipment usage and safety procedures during pre-flight announcements, promoting safe travel environment.
- Managed inflight emergencies by following established procedures and working closely with crew members.
- Adhered strictly to FAA regulations regarding security measures throughout all stages of the flight journey.
Banquet Server
Third Party Employer
11.2017 - 04.2018
- Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Worked with banquet manager to coordinate event set up and schedule.
- Adhered to all health and safety regulations while serving food and beverages.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Maintained flexible work schedule to meet event needs.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Administrative Assistant
Caring Family Clinic
07.2017 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Kitchen Helper
Fast Jobs
06.2017 - 07.2017
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to safe work environment.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Ensured compliance with health regulations by maintaining proper food handling techniques and sanitation procedures during all tasks.
- Provided reliable assistance during peak hours, managing time efficiently while maintaining high level of quality control in food preparation.
- Contributed to positive working atmosphere through excellent communication skills and collaboration with team members across all shifts.
- Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.
- Assisted chefs with various cooking tasks, contributing to thecreation of diverse and delicious menu items for satisfied patrons.
- Optimized workflow in the kitchen by effectively juggling multiple responsibilities under high-pressure situations, resulting in smooth operations.
- Regularly participated in team meetings to discuss menu updates, address operational challenges, and strategize ways to improve overall performance as a cohesive unit.
Education
No Degree - Diploma In Retail
NATC Institute
Singapore 08.2022 - 12.2022
No Degree - Diploma In Food And Beverage Business
Nanyang Polytechnic
Singapore 04.2001 -
Skills
Passenger Assistance
Emergency response training
Public Speaking Confidence
Exceptional communication
Personal grooming standards
In-flight safety expertise
Security awareness
Menu presentation
Cultural Sensitivity
Multilingual Proficiency
Food and Beverage Service
Flight procedure familiarity
Interests
Health and Wellness
Timeline
No Degree - Diploma In Retail
NATC Institute
08.2022 - 12.2022
Cabin Attendant
Japan Airlines
08.2019 - Current
Banquet Server
Third Party Employer
11.2017 - 04.2018
Administrative Assistant
Caring Family Clinic
07.2017 - 08.2017
Kitchen Helper
Fast Jobs
06.2017 - 07.2017
No Degree - Diploma In Food And Beverage Business
Nanyang Polytechnic
04.2001 -
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