KarWai Lee
Sales Manager
Summary
A dynamic professional with a proven track record at TNT Surveillance Pte Ltd in both government and commercial projects, I excel in sales planning and client relationship management. Leveraging CRM software expertise and strategic planning skills, I've significantly increased sales revenue and fostered lasting customer loyalty. My approach combines technical savvy with exceptional interpersonal abilities, driving both team and revenue growth.
Developed key skills in fast-paced sales environment, including team leadership, strategic planning, and customer relationship management. Proven ability to drive sales growth and enhance team performance. Looking to transition these skills into new field, contributing to dynamic and results-oriented team.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Sales Manager
TNT Surveillance Pte Ltd
08.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
Sales Engineer
TNT Surveillance Pte Ltd
08.2019 - 08.2021
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Analyzed market trends, competitor performance and product strengths.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Test Engineer
Pentamaster Corporation
04.2019 - 08.2019
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Reviewed, evaluated, and identified requirements for testability.
- Collaborated with development teams to identify, reproduce, and resolve software & hardware issues promptly.
- Participated in agile development practices to accelerate product iterations and improve overall quality assurance measures.
- Reduced product defects by performing thorough root cause analysis and implementing corrective actions.
Education
Bachelor of Electrical Engineering - Electrical Engineering
University Malaysia Perlis
Malaysia 04.2001 -
Skills
Sales planning
Client relationship management
Sales reporting
Staff management
Account management
Strategic planning
Revenue forecasting
Pipeline management
Solution selling
Strategic account development
Sales strategy development
CRM software (hubspot, salesforce,zoho)
Timeline
Sales Manager
TNT Surveillance Pte Ltd
08.2021 - Current
Sales Engineer
TNT Surveillance Pte Ltd
08.2019 - 08.2021
Test Engineer
Pentamaster Corporation
04.2019 - 08.2019
Bachelor of Electrical Engineering - Electrical Engineering
University Malaysia Perlis
04.2001 -