Summary
Overview
Work History
Education
Skills
Timeline
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KARTYAYANI LOGANATHAN

KARTYAYANI LOGANATHAN

Summary

Dynamic Airport Care Ambassador with a proven track record at Malaysia Airports Holdings Berhad, delivering exceptional customer service and conflict resolution. Skilled in active listening and quick decision-making, I enhanced traveler experiences by providing compassionate support and maintaining a welcoming environment during peak travel times. Committed to fostering positive interactions with diverse passengers.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Airport Care Ambassador

Malaysia Airports Holdings Berhad
02.2024 - Current
  • Delivered exceptional customer service to thousands of daily travelers, ensuring a positive and welcoming airport experience.
  • Assisted passengers with inquiries related to flight information, airport amenities, baggage, and transportation services.
  • Provided compassionate support to individuals with special needs, including elderly travelers, unaccompanied minors, and passengers with disabilities.
  • Acted as a liaison between passengers and airport personnel (security, airline staff, and terminal management) to resolve issues quickly and effectively.
  • Maintained a calm and professional demeanor during peak travel times and flight disruptions, de-escalating conflicts and providing clear, empathetic communication.
  • Proactively identified travelers in need of assistance and offered guidance or mobility support as required.
  • Stayed informed about airport procedures, safety protocols, and emergency response plans to assist passengers and ensure compliance.
  • Contributed to a clean, orderly, and guest-friendly terminal environment.

Parcel Checker

DHL Warehouse
09.2022 - 12.2023
  • Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
  • Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
  • Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
  • Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.

Cashier

Paneethra Book Shop
01.2020 - 07.2021
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

No Degree - Diploma in Airlines Customer Service

Centuria Academy
Selangor, Malaysia
04.2001 -

High School Diploma -

SMK Taman Selayang
Selangor, Malaysia
04.2001 -

Skills

  • Exceptional verbal and written communication

  • Friendly, professional, and welcoming demeanor

  • Conflict resolution and complaint handling

  • Active listening and empathy in high-stress situations

  • Quick decision-making during flight delays, cancellations, and irregular operations

  • Ability to remain calm and helpful in fast-paced, high-pressure environments

  • Flexible and adaptable to changing passenger volumes and schedules

  • Sensitivity to diverse cultures and international travelers

Timeline

Airport Care Ambassador

Malaysia Airports Holdings Berhad
02.2024 - Current

Parcel Checker

DHL Warehouse
09.2022 - 12.2023

Cashier

Paneethra Book Shop
01.2020 - 07.2021

No Degree - Diploma in Airlines Customer Service

Centuria Academy
04.2001 -

High School Diploma -

SMK Taman Selayang
04.2001 -

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KARTYAYANI LOGANATHAN