Karthini Visva Nathan
Kajang
Summary
Knowledgeable & experienced in Operations, Customer Service & Business Development with proven track record in driving business growth and forging strategic partnerships. Leveraged deep industry insights to secure high-value contracts and expand market presence from both operations and commercial perspective.
Overview
2026
2026
years of professional experience
Work History
Business Development Executive
Grabtaxi
Business Development Executive
Grabtaxi
02.2025 - Current
- Product owner for GrabFinance Driver Segment in striking partnerships with highly potential clients, leading to increased customer satisfaction and business expansion.
- Collaborate with stakeholders on country & regional level to increase client base by identifying and pursuing new business opportunities through market research and networking..
- Establish and maintain highly effective relationships with clients and industry partners to drive growth in business.
- Develop business roadmap and plans by identifying new business opportunities through market research on targeted market segments.
- Drive and create new partnerships by following up on new leads at the same time leveraging on existing partnerships to accelerate business growth.
- Collaborate with cross-functional teams to identify opportunities for product improvement, driving innovation according to business needs & company offerings.
Operations Associate (role as Operations Lead)
Grab
01.2019 - Current
- Promoted to Grade 3, becoming the leads of one of the main portfolio of Grab Financial product offering, which is the Driver Partner segment; by overseeing and strategising the end to end operational process for all their key financial products; which includes Cash Loan Financing / Shop Now Pay Later & Fuel Card Financing programs
- One of my main roles include leading partnership discussions with stakeholders and partners on streamlining operational processes by understanding the current market preferences
- Upon onboarding a partnership, I work with various stakeholders to build up materials and processes according to the clients’ business and the type of product being offered
- Leading a team of 3 by overseeing and ensuring the level 2 day to day operations is being executed by the team
- Constantly engaging with the higher management to provide sharing and inputs on improving day to day operations towards a more productive and time / cost saving environment, while managing upcoming new product launches with the existing team capacity
- Additionally, I actively participate in business discussions to validate and measure effectiveness of monthly marketing campaigns & brainstorm ideas with the marketing / business team and provide findings to increase new users & disbursal rates to ensure targets are met
- Proactively ensure all vendor are onboarded to the platform, which involves liaising with various parties to ensure vendor due diligence is performed, privacy acts being protected as per company rules, company policies being regulated by having relevant clauses included in vendor agreements
- Another key role of mine is to also process payments and billings for vendors/clients within the given SLA
- Familiar with Oracle, Invoicing & Procurement processes
- Another scope of my role is to also guide the operations backend team which supports on the Level 2 queries / incidents reported by Driver Partners to the local CE team as and when they encounter technical glitches or any difficulty throughout their journey on applying for our financial products
- Played a role in striking partnerships with renowned organisations such as Shell, Lotus, Courts, SK Jewellery, Lazada, Samsung and many more
- As an Operations lead, I had worked with the automation team in developing a full Zoho front end journey to facilitate a more seamless application journey to launch a Cash Loan program which includes; ensuring all fixes are done in timely manner, managing stakeholder expectations by accommodating to their requests and enhancing the relevant requirements in the journey & perform full back office Zoho journey UAT to test workflows/data accuracy within a given timeline & further build additional functions even after launching the product
- Was eventually involved in plannings with the regional product & tech team, local & regional finance, commercial, legal & compliance teams to automate & eventually migrate the existing manual journey for a product offering to a full fledged in app platform
- This includes collaborating with the above mentioned stakeholders to perform troubleshooting, sharing of knowledge & findings / presentations on the required enhancements / acquire approvals, running UATs before the official launch
- Based on existing processes, I brainstorm the efficiency and productivity of each process and provide inputs / proposal for future enhancements
- Achieved this in one of the processes by engaging & exploring with the relevant team to automate a python scripting to run stamping for our Cash Loan product which allowed a major expansion and achieving, making Cash Loan our highest achieving product in the region
Operations Assistant
Grab
12.2018 - 04.2019
- Joined the Grab Finance team which had just been established as an Operations Assistant for a contract role the for Driver-Partner segment
- Multitasked between assisting the lead in Operational processes in offering various Financing products and also supported Collections related calls / drafting of LOD emails to delinquent users under limited supervision
- Demonstrate an understanding of the users needs, reviews existing process and procedures, constantly provide recommendation and implement continuous improvement
- Worked with stakeholders on moderately complex ad hoc projects; includes proactive analysing of key performance indicators and communicate status and issues to management to improve processes
Customer Support Lead
Foodpanda
01.2017 - 12.2018
- Manage the day to day performance of the Centre Operations to implement processes and improve operational efficiency
- Set the strategy for the development of the contact centre, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service
- Coordinate with the contact centre management team to create motivated and engaged colleagues
- Perform regular tracking, analysis and summary of daily data, timely discovery of problems, optimization of team processes
- Ensures internal customer and supplier enquiries are resolved in a timely manner with a good quality of service / response always delivered, targeting to resolve on first contact
- Identify and present solutions for continuous process improvement to the team
- Got converted to a Full Timer within 6 months of contract, and was given a more active role in working with stakeholders to run daily operations
- Double hatted between Operations and Collections team when the team was still in development by supporting both ends, ensuring collections call KPIs are being achieved, repayment targets are met, while disbursal targets are also being achieved simultaneously
- Participated in the SG Grabathon event, where selected Business, Marketing, Operations, Product and Data persons across the globe gather to ideate, build and hack out solutions on various product categories
- Winning of award Ultimate Bulldozer Award during the quarterly country award ceremony
Education
STPM - Science
ST Pauls Institution
BBA - Business Administration And Management
Malaysian University of Science & Technology
Malaysia12-2025
Skills
- Microsoft tools
- Payment systems
- Zendesk
- Zoho
- Jira
- Wiki
- Powerbi
- Tableau
- Superset
- Oracle
- Customer relationship management
- Business development and planning
- Business intelligence and analysis
- FLUENT IN ENGLISH
- FLUENT IN BAHASA MELAYU
Accomplishments
- Played a role in striking partnerships with renowned organisations such as Shell, Lotus, Courts, SK Jewellery, Lazada, Samsung.
- Worked with the automation team to develop a full Zoho front end journey for Cash Loan program.
- Involved in planning with regional product & tech team to automate and migrate manual journey to in-app platform.
- Brainstormed efficiency and productivity of processes and provided proposals for enhancements.
- Achieved major expansion for Cash Loan product through automation.
Languages
English
Bahasa Melayu
Personal Information
- Salary: RM 6,390
- Expected Salary: RM 7,000 (Negotiable)
Timeline
Business Development Executive
Grabtaxi
02.2025 - Current
Operations Associate (role as Operations Lead)
Grab
01.2019 - Current
Operations Assistant
Grab
12.2018 - 04.2019
Customer Support Lead
Foodpanda
01.2017 - 12.2018
Business Development Executive
Grabtaxi
STPM - Science
ST Pauls Institution
BBA - Business Administration And Management
Malaysian University of Science & Technology
Similar Profiles
MOHD EISHAM AHMADMOHD EISHAM AHMAD
Partner Engagement, Events & Community, Manager at GRABTAXI PTE LTDPartner Engagement, Events & Community, Manager at GRABTAXI PTE LTD
Mohammad Farhan Bin Abdul Rashid Mohammad Farhan Bin Abdul Rashid null
Team Lead, Partner Trust, Platform Quality at Grabtaxi Pte LtdTeam Lead, Partner Trust, Platform Quality at Grabtaxi Pte Ltd
Nur Khalina ZuleshamNur Khalina Zulesham
Corporate Sales Coordinator at GrabTaxi Holdings Pte LtdCorporate Sales Coordinator at GrabTaxi Holdings Pte Ltd