Karthikeyan Gowthaman
Manager - Cyber Risk And Regulatory Financial Crimes
Chennai
Summary
Experienced collaborative leader with over 15 years of professional expertise, committed to fostering an engaged and empowering work culture through effective partnership with colleagues. Demonstrated proficiency in cultivating and sustaining relationships with a wide array of stakeholders in dynamic, fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
PWC AC Bangalore Services Ltd
Chennai
04.2017 - Current
- Effectively managed team of 60 staff members, consistently achieving SLA targets while maintaining high-quality outcomes.
- Conducted daily team huddles to motivate and align staff with targets, prioritize tasks, review performance, address policy changes, and tackle technical challenges, fostering positive work environment and driving success.
- Facilitated daily production calls with leadership and client, providing comprehensive reports on shrinkage, pipeline status, ageing, priorities, team performance, project updates, and addressing policy / technical challenges.
- Conducted business calls with front office executives, relationship managers, compliance team and senior stakeholders to promptly resolve business blockers and ensure smooth operations.
- Effectively managed diverse business calls, escalations, and queries, ensuring stakeholders were informed of relevant updates.
- Proficient in coordinating recurrent training sessions to inform teams about policy adjustments and emerging scenarios, concurrently recognizing, and rectifying procedural discrepancies to sustain operational efficiency and regulatory adherence.
- Implemented control measures, supported strategic initiatives, managed costs, reconciled timesheets, and drove meetings to foster innovation and efficiency.
- Demonstrated strong problem-solving skills in addressing operational challenges and delivering timely resolutions.
- Facilitate monthly one-on-one performance discussions to provide feedback and guidance, while also cross-training team members to enhance skill sets and meet evolving business needs effectively.
- Managing attrition by implementing strategies to retain talent and reduce employee turnover through initiatives such as employee recognition initiatives, retention programs and career development.
- As recruitment team member, I actively source and attract qualified candidates through various channels. I collaborate with colleagues to assess candidate suitability, conduct screenings, and oversee recruitment process from start to finish.
- Partner with management to spearhead strategic initiatives aimed at optimizing customer service and operational efficiency.
Team Lead
Barclays Shared Services Private Ltd
Chennai
01.2013 - 12.2015
- Managed team of 17 resources, end-to-end KYC processes including remediation, regular reviews, international new client onboarding, and trigger events for both corporate, high risk and individual clients.
- Conducted Client Identification Program (CIP), risk classification, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) for various risk categories.
- Vigilantly ensured regulatory compliance to mitigate risk of money laundering.
- Functioned as principal contact point for stakeholders, including senior management.
- Collaborated closely with front office executives and client-facing personnel to streamline processes and enhance client relationships.
Senior Analyst
RBS Business Services Private Ltd
Chennai
09.2008 - 08.2012
- Expertly managed international account opening and maintenance for diverse individual and corporate clients, overseeing range of more than 5 products.
- Led comprehensive KYC processes, including CIP, risk classification, and EDD, ensuring strict regulatory compliance to mitigate money laundering risks.
- Evaluated emerging technologies for potential integration into company operations, driving innovation across various functions
- Implemented cost reduction initiatives, achieving significant savings without compromising quality or service delivery
Associate
Citigroup Global Services Private Ltd
Chennai
04.2007 - 08.2008
- Administered credit mortgage payments, overseeing accurate crediting of funds into customers' accounts.
- Conducted thorough reconciliation of payments, addressing any discrepancies or outstanding balances.
- Proficiently traced missing payments and ensured prompt resolution by crediting funds to customer accounts.
- Managed full and final settlement payments, crediting them to respective accounts and initiating closure processes for mortgage accounts.
- Demonstrated adeptness in handling customer queries and concerns regarding mortgage payments and account status.
Education
Bachelor of Commerce -
Madurai Kamaraj University
GTN Arts College, Dindigul 04.2001 -
Skills
Certification
Dale Carnegie Certified - High Impact Presentation
Timeline
Manager
PWC AC Bangalore Services Ltd
04.2017 - Current
Team Lead
Barclays Shared Services Private Ltd
01.2013 - 12.2015
Senior Analyst
RBS Business Services Private Ltd
09.2008 - 08.2012
Associate
Citigroup Global Services Private Ltd
04.2007 - 08.2008
Bachelor of Commerce -
Madurai Kamaraj University
04.2001 -
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