Karthika Swaminathan
Summary
Compassionate and people-orientated professional with over 14 years of experience in member relations and operations, supported by formal qualifications in Psychology and Social Service. Experienced in client engagement, active listening, handling enquiries and disputes, resolving concerns, coordinated workflows, working with team and individuals from diverse backgrounds.
Overview
3
3
Languages
1
1
Certification
17
17
years of professional experience
Work History
Senior Member Relations Executive
True Fitness / Yoga Pte Ltd
5 Ang Mo Kio Central 2, Singapore 569663
05.2012 - 09.2026
- Coordinate with internal teams and relevant stakeholders to address client/member needs.
- Managed relationships with members and clients, providing responsive support.
- Built strong rapport with individuals from diverse backgrounds and understood their needs and concerns.
- Handled enquiries, feedback and challenging situations with patience and professionalism.
- Maintained accurate records, documentation and follow-up.
- Developed strong communication in problem solving skills through extensive client-facing experience.
Accounts Assistant
Gain City Electronics Pte Ltd
8 Ang Mo Kio Industrial Park 2, Singapore 569500
01.2011 - 04.2011
- Supported day-to-day accounting and administrative activities.
- Assisted with documentation, records and data entry.
- Maintained accurate information and supported general administrative processes.
- Worked collaboratively with colleagues to meet operational requirements.
Teacher
PAP Kindergarden
Geylang Bahru
01.2010 - 10.2010
- Valued good and healthy communication in a classroom environment.
- Provide young children's needs in a patience, care and age-appropriate manner.
- Assisted with daily classroom activities, routines and social interaction.
- Worked collaboratively with colleagues to maintain a positive and safe learning environment.
Education
Diploma in Social Service - Social Services
NUSS Social Service Institute Singapore
Somerset10-2016
Diploma in Psychology - Psychology
Management Development Institute of Singapore
Queenstown11-2010
Skills
- Client Engagement & Support
- Team coordination
- Problem Solving
- Communication
- Conflict Resolution
- Relationship building
- Customer Retention
- Administrative Skills
- Document Management
- Working with Diverse Groups
- Active Listening & Empathy
- Member Engagement
Certification
- Best Customer Service Officer Certification: True Fitness/Yoga Pte Ltd - year 2014
- Basic Fitness Course Certification: True Fitness/Yoga Pte Ltd - year 2019
- Standard First Aid Certification: Medlink Services - year 2019
- Best Member Relations Executive Certification - True Group Singapore - year 2023
- 10 Years Long Service Award & Certification: True Group Singapore - year 2023
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Senior Member Relations Executive
True Fitness / Yoga Pte Ltd
05.2012 - 09.2026
Accounts Assistant
Gain City Electronics Pte Ltd
01.2011 - 04.2011
Teacher
PAP Kindergarden
01.2010 - 10.2010
Diploma in Social Service - Social Services
NUSS Social Service Institute Singapore
Diploma in Psychology - Psychology
Management Development Institute of Singapore