Karthick K
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Manager - Learning and Development
Zepto
11.2024 - Current
- Managed the Learning and Development budget, ensuring maximum return on investment in employee development initiatives.
- .Worked Closely with the operation team to launch and oversee Chennai & ROTN cafes,Prioritizing individual cafe success and maintenance
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Trained new hires to perform cross-training exercises with experienced workers.
- Spearheaded the implementation of e-learning platforms, increasing accessibility to training resources for remote employees.
- Facilitated internal workshops and seminars on topics such as effective communication, team-building, problem-solving, and conflict resolution.
- Handling New Hiring Managers Training and certification across Tamilnadu.
- Directed training programs and development paths for managers and supervisors.
- Conducting Training need analysis using customer Rating, NPS, and Defects Buckets.
- Assessed employee skill gaps and developed targeted training interventions to close those gaps, improving overall performance levels.
- Coached managers on effective techniques for providing constructive feedback during performance reviews leading to improved employee performance.
- Collaborated with cross-functional teams to develop effective training materials and resources for various departments.
- Increased employee engagement by creating customized training plans tailored to individual needs and goals.
- Conducting Career Progression session for Ground Teams.
NSO - STORE MANAGER
TATA Starbucks Private LTD
07.2023 - 07.2024
- Oversee employee work in front to ensure Compliance with company policies, regulations, and food safety Guidelines
- Estimate food consumption, place orders with suppliers, and Schedule delivery of fresh foods and beverages with inventory.
- Monitor actions of staff and customers to ensure that health and safety standards regulations are obeyed.
- Resolved problems are concerns and maintain customer satisfaction.
- Controlling Waste, Indent and cost-effective operating procedures
- General accounting, Local expenses, and Full Profit & Loss.
- Healthy operations.
- Influence to bring in their best.
- Maintained expenses below budget through accurate planning.
- Staff Management, retention, training and development.
- Accountable for budgeting, Cost control, Payroll.
- Coordinate with multiple support departments for healthy operations.
- Strike balance among team and individual to inspire and influence to bring in their best.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
- Exceeded customer satisfaction by ending creative solution to problems.
Restaurant General Manager
Burger King India Ltd
01.2021 - 07.2023
- Responsible for total store Operations and Administration.
- Ensuring the highest standards of food and beverage service.
- Maintaining the International standards for the best quality assurance.
- Training and development for staff on time-to-time brand updates.
- Showing high growth rate ratio for profit and loss report.
- Handled Successful Audits such as FSSAI, Mystery Audits, with no failure in past 10 years of my experience.
- Monitored and trained service crew member on suggestive selling practice and continuous sales growth of products.
- Implemented best practices, automation and digitization to improve business process.
RGM (Restaurant General Manager)
Pizza Hut Restaurant
05.2019 - 12.2020
- Responsible for total store Operations and Administration.
- Ensuring the highest standards of food and beverage service.
- Maintaining the International standards for the best quality assurance.
- Training and development for staff on time-to-time brand updates.
- Showing high growth rate ratio for profit and loss report.
- Handled Successful Audits such as FSSAI, Mystery Audits, with no failure in past 10 years of my experience.
- Monitored and trained service crew member on suggestive selling practice and continuous sales growth of products.
- Implemented best practices, automation and digitization to improve business process.
Assistant Manager
Pizza Hut Restaurant
08.2017 - 05.2019
- Overall restaurant management.
- Provided maximum customer stratification and effective management of operation and supporting services by sustaining growth and quality while driving profitability.
Shift Manager
Pizza Hut Restaurant
12.2015 - 08.2017
- Prepare supplies for busy weekdays lunch shifts and maintain Inventory levels throughout peak hours.
- Organize staff schedules and workloads to maximize productivity.
- Monitor food preparation to ensure orders are completed quickly and no product is wasted.
- Keep dining area clean with effective oversight and crew assignments.
Team Member
Pizza Hut Restaurant
06.2014 - 12.2015
- Achieve the target in daily basic.
- Provided exceptional service to high volume of daily customers.
- Updated customers on menu change and new food and beverage offerings to maintain quality service relationships.
- Calculated charges, issued table checks and collected payments from customers.
Education
B.Sc.(Catering And Hotel Administration) -
Alagappa University
03-2024
Skills
- Budget management
- E-learning implementation
- Training needs analysis
- Leadership Skills
- Business Development
- Operational efficiency
- Problem solving
- Compliance management
- Strategic Marketing Skills
Accomplishments
- Achieved Star Performer of the Year 2024-25 for outstanding training and certification efforts, supporting the expansion of ROTN Cafes. Created Innovative training programs to enhance team performance.
- Recognized for achieving 98% food safety score in two continues quarter in burger King.
- Completed International Management Modules with Staff Knowledge engagement
Timeline
Manager - Learning and Development
Zepto
11.2024 - Current
NSO - STORE MANAGER
TATA Starbucks Private LTD
07.2023 - 07.2024
Restaurant General Manager
Burger King India Ltd
01.2021 - 07.2023
RGM (Restaurant General Manager)
Pizza Hut Restaurant
05.2019 - 12.2020
Assistant Manager
Pizza Hut Restaurant
08.2017 - 05.2019
Shift Manager
Pizza Hut Restaurant
12.2015 - 08.2017
Team Member
Pizza Hut Restaurant
06.2014 - 12.2015
B.Sc.(Catering And Hotel Administration) -
Alagappa University
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