Kar Si Jessy Poon

As part of the multidisciplinary team, provide holistic and incredible care, empower patients and caregivers to take charge of their own health through technology, raise awareness and accessibility of available resources that can be tapped on, nudging them towards action.

• To build relationships with internal (care team) and external stakeholders (patients and caregivers).
• To contribute to achieving clinical outcomes for preventive health screenings and reduce readmission and escalations to tertiary care, and, to gather social determinants of health pertinent to influencing social and health outcomes in positive ways
• Leverage on technology to empower patients to improve health literacy and accessibility to resources
• Responsible for assisting in coordinating and providing patient care activities. This includes the use of IT systems to track, perform and document established clinical indicators and care given to patient.
• Perform basic parameter measurements, close preventive screening and vaccination gaps in relation to national programmers/initiatives.
• Provide basic health education to improve patients’ knowledge on lifestyle management, social and physical activities through social prescribing, the use of health monitoring devices (e.g. home blood pressure, glucose and weight monitoring, as well as advise patients on vaccination requirements.)
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.

As part of the multidisciplinary team, provide holistic and incredible care, empower patients and caregivers to take charge of their own health through technology, raise awareness and accessibility of available resources that can be tapped on, nudging them towards action.

• To build relationships with internal (care team) and external stakeholders (patients and caregivers).
• To contribute to achieving clinical outcomes for preventive health screenings and reduce readmission and escalations to tertiary care, and, to gather social determinants of health pertinent to influencing social and health outcomes in positive ways
• Leverage on technology to empower patients to improve health literacy and accessibility to resources
• Responsible for assisting in coordinating and providing patient care activities. This includes the use of IT systems to track, perform and document established clinical indicators and care given to patient.
• Perform basic parameter measurements, close preventive screening and vaccination gaps in relation to national programmers/initiatives.
• Provide basic health education to improve patients’ knowledge on lifestyle management, social and physical activities through social prescribing, the use of health monitoring devices (e.g. home blood pressure, glucose and weight monitoring, as well as advise patients on vaccination requirements.)
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.

Provide quality customer service and assist the retail supervisor in ensuring smooth operations in the retail pharmacy. Assist supervisors in inventory management of the retail pharmacy and ensure accurate documentation in inventory systems.

Major Duties And Responsibilities

• SPECIFIC (80%)
• Operational
• Perform daily operations of the pharmacy
• Ensure that the store is opened punctually
• Ensure a high standard of cleanliness at the trading area and retail storeroom
• Monitor the queue and actively respond to reduce the waiting time of patients.
• Ensure that the float is ready and prepared on time

ii) Provide quality customer service

• Provide professional and courteous service to all patients / customers
• Identify customers’ needs and assist them with product enquiries
• Highlight problems encountered to supervisor, including feedbacks from patients.
• Demonstrate good telephone etiquette
• Adopt patient-centric practices so as to meet/exceed patients’ needs/expectations

iii) Operating cash register and handling of cash in the pharmacy

• Perform cashiering duties with integrity and honesty
• Ensure sales collections are done accurately
• Ensure accurate and complete documentation of cash handling with proper verification (if required)
• Ensure cash collection is properly accounted for and banked in daily
• Report detected discrepancies to supervisor
• Inventory
• Manage stock inventory
• Perform daily checks to ensure sufficient/minimum required quantities of stocks are displayed in the retail shop floor
• Monitor stocks levels and initiate replenishment when stocks are low
• Assist the supervisor in monitoring of stocks movements and ensuring optimal stock holding
• Assist the supervisor to conduct cycle counts and stock takes

ii) Ensure proper merchandising of products

• Ensure that the products are displayed in accordance to the merchandising standards
• Optimise shelf display area
• Execute promotional displays in a timely manner

iii) Inspect stock conditions

• Ensure that retail stocks are stored in the correct storage conditions
• Check expiry dates and condition of stocks at specified interval
• Alert the supervisor if storage conditions of stocks have not been adhered to
• Ensure all products are in good saleable condition

iv) Perform goods receipts, handle inter-branch transfers and error reports

• Assist in checking and receiving of stocks in accordance to the Standard Operating Procedures
• Performs inter-branch transfers of stocks c) Assist the supervisor to resolve error reports
• Administration
• Maintain proper records a) Maintain proper records of daily sales and customer counts
• Ensure accurate documentation of stock movements in SAP
• Assist the supervisor in conducting investigations for inventory discrepancies
• Assist the supervisor in compiling information as required
• Ensure timely submission of reports as required
• Assist the supervisor in ensuring proper filing of the retail documents

ii) Maintain the equipment used in the pharmacy

• Conduct regular checks on the equipment used e.g. computers, printers, fax machine, etc.
• Upkeep the equipment with scheduled maintenance
• Keep proper records of equipment maintenance
• Report promptly to the supervisor in the event of malfunction
• Assist in contacting the relevant vendors for the rectification works

iii) Assist the supervisors in administrative matters

• Staff Training & Development
• Assist the supervisor in orientating new staff on retail workflows and pharmacy activities

ii) Assist the supervisor to conduct briefing for promoters iii) Assist to coach new staff

• Systems Administration
• Ensure that the computer systems are ready to serve patients at the start of the day

ii) Generate monthly reports for analysis by the supervisor

• Housekeeping
• Ensure good housekeeping
• Ensure that the retail trading and storage areas are clean and tidy
• Ensure that cartons are not left lying unattended at the retail trading area
• Dust and clean products and shelves regularly
• Ensure that the cashier counter is not cluttered
• Remove wastes in the shopping baskets daily
• Security
• Maintain the security of stocks, premise and stored information at all times

ii) Take action to prevent security breaches

iii) Comply with all standard operating procedures on security

• GENERAL (20%)
• Coach and supervise team members
• Supervise the promoters to ensure that they adhere to the code of conduct
• Perform any other duties as assigned by the Reporting Officer
• Involve in work place improvement projects/ activities as and when required

• Maintained stock of items, cleanliness, organization, and provided excellent customer service.
• Trained new employees on overall company and department-specific policies and procedures.
• Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
• Assigned tasks and established work schedules to staff to cover operational needs.
• Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals. (store sales target)
• Managed budgets with careful planning, monitoring expenses closely to avoid overspending while ensuring necessary resources were available for daily operations.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Coordinated merchandising displays, signage and sales enablement.
• Boosted store sales through effective merchandising, product placement, and promotional displays.
• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.

• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Coordinated merchandising displays, signage and sales enablement.
• Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
• Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
• Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
• Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.

• Responsible for meeting sales target of each store under my charge.
• Provide feedback on competitive promotions, price-matches and give suggestion for marketing department on promotion ideas and ways to improve sales.
• Formulating action plans for store that fall short of sales target and helping them improve their sales.
• Maintain proper cash control for each store through ensuring proper banking procedure followed.
• Minimizing customers’ complaints and improve on customer’s compliments.
• Provide feedback to management on merchandising and customer service to improve customer service standards.
• Responsible for managing the area’s staff turnover, recruitment and promotions.
• Training and development of staff, performance appraising and ensuring completion of paper documents for resignation, application, petty cash, overtime claims and attendances.
• Assist the store to execute visual promotion change.
• Monitoring of inventory levels and movements to ensure adequate inventory for the area.
• Feedback on quality of products and moving inventory to management.
• Responsible for the daily operation under my charge including the store standards (image).
• Inspect all the stores under my charge follow the merchandising and store standards guideline.

Job scope: -

• Identifying, analyzing and understanding customers needs and whereby catering to customer’s needs.
• Helping customer gain self-confidence by providing information on their skin type, condition and providing solutions to improve their skin and beauty conditions.
• Involved in promotion make-up, sales and servicing throughout Malaysia.
• Help to increase market share of the company in the region.