Karlingan Elangovan
Desktop Team Lead
Bukit Panjang, Blk 276, #04-144, Singapore
Summary
Seeking a promising position in the Information Technology industry, that offers good opportunities for professional growth and career advancement. PERSONAL PROFILE I am an enthusiastic, ambitious and hard-working individual who strives for perfection in everything that I undertake. I am the type of person who does not give up easily especially when I am faced with a challenge. I handle tasks handed to me with a positive and professional approach and I am committed to continuous improvement.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Desktop Support Team Lead
NCS Pte Ltd, Inland Revenue Authority of Singapore
2017.09 - Current
- Oversee day-to-day teams' operation and performance
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Created standardized protocols for documenting processes and technical tasks.
- Worked with Client customers to understand needs and provide excellent service.
- Collaborated with outside departments to implement system-wide improvements.
- Trained new hires on computer and company policies.
- Provide 24-7 support to VIP personnel in IRAS
- Provide onsite support in troubleshooting desktops, laptops and tablets
- Update asset information to maintain inventory integrity
- Knowledgeable in the troubleshooting of both hardware and software in a Windows, Mac and mobile environment
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Monitored company inventory to keep stock levels and databases updated.
- Reimaging of desktops, laptops and tablets with SOE Image and Mass Hard Disk Wiping
Desktop Support Engineer
Visa Worldwide Pte Ltd
2016.07 - 2017.06
- Provide ad-hoc IT maintenance support, troubleshooting, monitoring, and resolving desktop PC and printer issues on customer site
- Be the point of contact to customer calls on IT related problems
- Involve in deployment of new hardware and/or software for multiple users and locations
- Perform hands-on installation and troubleshooting of IT hardware & software in a large and fast paced user environment
- Migration of data using basic programming
- Removed malware, ransomware and other threats from laptops and desktop systems.
Desktop Support Engineer
NCS Pte Ltd | Ministry of Education (SSOE Project)
2015.01 - 2015.03
- Cloning, Provisioning & Installing of clients’ software
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Testing of computers to ensure functionality of the systems
- Assist in formatting and cloning of laptops and desktops
- Managing software and hardware inventory
- Cable management of school computer labs and mobile carts
L2 Desktop Support Engineer
NCS Pte Ltd – 28th SEAGAMES 2015
2015.04 - 2015.06
- Patched software and installed new versions to eliminate security problems and protect data.Trained end users on usage of computer hardware and software
- Troubleshooting and solving PC issues for clients within SLA time frame
- Peripheral troubleshooting – setting up VPN Connections Diagnostics
- Assist in mass cloning of laptops and mass wiping
- Monitoring of Incident ticketing software – Remedy
- Support migration of computers & equipment
- Provide support to users via telecommunications
- Configured and installed computer systems for other sub-organizations.
Singapore Naval Force
Singapore Armed Forces
2012.01 - 2014.12
- Protection and Surveillance
- Deployed to Horsburgh Lighthouse (Pedra Banca) for Monitoring surveillance
- Protecting environment of vanity and Horsburgh Lighthouse
- Handling Anti-Hacking / Terrorism Operations
- Maintain proper equipment inventory levels
- Reporting of suspicious or unusual behavior
Desktop Support Helpdesk
GH-Solutions Pte Ltd
2010.03 - 2010.12
- Responsible for managing the information technology infrastructure and operation of a large, multi-site health care practice, including– 1st level help desk
- Assisted in Websites and Portal Developments ideas
- Assisting the Team Lead in ever-growing technology aspects
- Provide technical support to customers via telephone, email and tickets
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Education
Bachelor of Science - Cyber Security and Forensics and Computer Science
Kaplan Higher Education Academy Pte Ltd
2022.01 - Current
Diploma - Information Technology
Kaplan Higher Education Academy Pte Ltd
2020.01 - 2021.01
Diploma in IT Services - CCNA, MCSA, ITIL, PMP
Lithan Hall Academy
2015.01 - 2016.01
GCE ‘O’ Level -
BMC Academy Pte Ltd
2012.01 - 2012.12
Skills
Windows 98, XP, VISTA, Windows 7, Windows 8, Windows 10Capable with prioritizing and managing time wellCapable of working independentlySports; Basketball and BadmintonKnowledge in Adobe Photoshop, Illustrator, Basic Web Building
Timeline
Bachelor of Science - Cyber Security and Forensics and Computer Science
Kaplan Higher Education Academy Pte Ltd
2022.01 - Current
Diploma - Information Technology
Kaplan Higher Education Academy Pte Ltd
2020.01 - 2021.01
Desktop Support Team Lead
NCS Pte Ltd, Inland Revenue Authority of Singapore
2017.09 - Current
Desktop Support Engineer
Visa Worldwide Pte Ltd
2016.07 - 2017.06
L2 Desktop Support Engineer
NCS Pte Ltd – 28th SEAGAMES 2015
2015.04 - 2015.06
Desktop Support Engineer
NCS Pte Ltd | Ministry of Education (SSOE Project)
2015.01 - 2015.03
Diploma in IT Services - CCNA, MCSA, ITIL, PMP
Lithan Hall Academy
2015.01 - 2016.01
Singapore Naval Force
Singapore Armed Forces
2012.01 - 2014.12
GCE ‘O’ Level -
BMC Academy Pte Ltd
2012.01 - 2012.12
Desktop Support Helpdesk
GH-Solutions Pte Ltd
2010.03 - 2010.12