Karla Faye Velasquez MERGED BRAND SUPERVISOR
Singapore
Summary
Senior operations professional with strong expertise in managing branch operations and driving team performance. Skilled in operational oversight, customer service, and conflict resolution. Valued for fostering collaboration, adapting to evolving requirements, and achieving targeted results. Known for reliability, strategic thinking, and effective communication.
Overview
15
15
years of professional experience
Work History
Merged Branch Supervisor
SPA ESPRIT GROUP PTE LTD Subsidiary Browhaus and Strip Pte Ltd
06.2015 - Current
- Supervise, train, and motivate branch staff to achieve operational and sales targets.
- Manage staff schedules, performance evaluations, and conflict resolution.
- Collaborate closely with Finance, Human Resources, and other internal departments to facilitate effective communication and operational efficiency.
- Ensure excellent customer service and resolve escalated customer complaints.
- Drive branch sales growth through effective product promotion and upselling strategies.
- Oversee daily branch operations, including cash handling, inventory management, and administrative tasks.
- Monitor branch performance metrics and prepare reports for senior management.
- Maintain a safe, secure, and productive branch environment.
- Deal with complaints from customers to maintain brand reputation.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
Data Entry Specialist
TELETECH CUSTOMER CARE MANAGEMENT PHILS., INC.
04.2014 - 10.2014
- Processing orders for a telecommunications company in Australia.
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
- Do minimal calls to verify some information to the clients.
Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
01.2013 - 11.2013
- Train new hires to know more about the process.
- Processing orders for a US Healthcare account.
- Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Department Supervisor (Fresh Section)
PUREGOLD PHILLIPINES
01.2011 - 04.2012
- Supervise daily operations of the fresh food section.
- Ensure product quality, freshness, and FIFO rotation.
- Monitor inventory, expiry dates, and stock levels.
- Maintain food safety, hygiene, and sanitation standards.
- Lead and schedule staff to ensure smooth operations.
- Handle customer inquiries and resolve issues.
- Reduce waste and spoilage.
- Ensure proper pricing, labeling, and display.
Restaurant Manager
MANG INASAL PHILIPPINES INC.
09.2010 - 10.2011
- Develops Enthusiastically Satisfied Customers All of the Time.
- Demonstrates and ensures all company policies and procedures are followed.
- Sets performance goals and objectives with upper management.
- Deals with customer complaints.
- Follows inventory stocking and reordering guidelines.
- Records and is accountable for store fund while running a shift.
Education
Bachelor of Science - Hotel and Restaurant Management, Culinary Arts
St. Paul University Manila
Manila01.2010
Bachelor of Science - Nursing
Manila Doctors College
Pasay City01.2006
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Casa Real Montessori
Imus, Cavite01.2005
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Theresian School of Cavite
Bacoor, Cavite01.2001
Skills
- Team Leadership and Supervisory Skills
- Customer Service Excellence
- Store Operations Management
- Inventory Control and Stock Management
- Scheduling and Shift Planning
- Performance Monitoring & Reporting
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Expert in Jira Systems
- POS Systems & Retail Software
- Microsoft Office (Excel, Word, Outlook)
- Scheduling & Reporting Tools
- Strong Communication & Leadership
- Strategic planning
- Coaching and mentoring
- Decision-making
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Merged Branch Supervisor
SPA ESPRIT GROUP PTE LTD Subsidiary Browhaus and Strip Pte Ltd
06.2015 - Current
Data Entry Specialist
TELETECH CUSTOMER CARE MANAGEMENT PHILS., INC.
04.2014 - 10.2014
Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
01.2013 - 11.2013
Department Supervisor (Fresh Section)
PUREGOLD PHILLIPINES
01.2011 - 04.2012
Restaurant Manager
MANG INASAL PHILIPPINES INC.
09.2010 - 10.2011
Bachelor of Science - Nursing
Manila Doctors College
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Casa Real Montessori
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Theresian School of Cavite
Bachelor of Science - Hotel and Restaurant Management, Culinary Arts
St. Paul University Manila
References
- Shanele Dankin San Juan, Senior Merge Manager, Spa Esprit Group, +6597894904, shanadsj@gmail.com, Shanele supervised my work for more than 10 years and can speak to my leadership skills, reliability, and ability to manage daily operations while maintaining high performance standards.
- Jennifer Tan, Division Manager, Browhaus Pte Ltd , Division Manager, +6581635363, jeniffer.tan@browhaus.com
Personal Information
- Age: 36
- Title: Retail Merged Branch Supervisor
- Nationality: Filipino
- Current Pass : SPass
Interests
Travelling
Sports
Music