Karise Lee
Summary
Results-driven Retail Sales Associate with a track record of providing exceptional customer service. Fluent in English and Mandarin and adept at effectively communicating with customers and coworkers. Skilled in product recommendations and maintaining a well-organized sales floor. Known for resolving customer complaints and inquiries with a positive attitude. Self-motivated and dedicated to achieving sales goals.
Developed strong organizational and communication skills in collaborative and fast-paced environment. Proven ability to manage multiple tasks, meet deadlines, and contribute to team objectives. Seeking to transition into new field, utilizing transferrable skills to drive success in diverse professional settings.
Overview
1
1
year of professional experience
Work History
Intern
Goodwood Park Hotel
10.2024 - 03.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Bubble Tea Barista
Kebuke
07.2024 - 10.2024
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Retail Sales Associate
Puma
11.2023 - 12.2023
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Developed strong interpersonal skills to effectively communicate with customers and coworkers.
- Maintained cleanliness of work areas throughout shift according to company standards.
- Explained products and services to help customers make informed decisions.
- Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another.
- Used company system for tracking inventory to reduce errors and maximize profits.
- Greeted customers and ascertained what each customer wanted and needed.
- Answered questions regarding store and merchandise.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Cleaned shelves, counters, and tables.
Education
High School Diploma -
Tanjong Katong Secondary School
09.2023
Skills
- FLUENT IN ENGLISH AND MANDARIN
- Self Motivation
- Effective Communication
- Product Recommendations
- Sales floor organization
- Customer Service
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Computer skills
- Interpersonal and social skills
- Outstanding communication skills
Timeline
Intern
Goodwood Park Hotel
10.2024 - 03.2025
Bubble Tea Barista
Kebuke
07.2024 - 10.2024
Retail Sales Associate
Puma
11.2023 - 12.2023
High School Diploma -
Tanjong Katong Secondary School
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