Karis Kwong

Summary

Enthusiastic and reliable waitress takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments and is very self-driven.

Overview

year of professional experience

Work History

Waiter

Tsukada Nojo

12.2021 - 01.2022

Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Volunteer

Willling Hearts

04.2021 - 05.2021

Enhanced community engagement by organizing and leading outreach events.
Improved organizational efficiency by streamlining volunteer onboarding processes.
Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.

Education

High School Diploma -

Eunoia Junior College

Bishan Marymount

11.2023

No Degree -

CHIJ St Nicholas Girls School

Ang Mo Kio

10.2021

Skills

Food Inspection
Guest Relations Management
High-Volume Dining
Food Spoilage Prevention
Order Management

Food Safety Understanding
Item Promotion
Guest Relations
Accurate Money Handling

Languages

English

Bilingual or Proficient (C2)

Chinese (Mandarin)