Karine Yang
Summary
Versatile professional with 12+ years of customer service experience across industries. Proven leadership, problemsolving, and data management skills, ensuring compliance and operational efficiency. Proficient in Microsoft Office and highly adaptable with a self-motivated mindset.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fleet Operation Service Officer
ComfortDelGro Corporation Limited
02.2023 - Current
- Assisting taxi and private car drivers with inquiries and requests through telecommunication and walk-ins
- Planned the daily allocation of used vehicles for newly signed-up drivers for the following day
- Supported clients in handling rental applications
- Detailed driver visits with thorough documentation and official reports
- Ensured compliance with all applicable regulations and laws governing social service provision
Army Engineer
Singapore armed forces
Singapore
04.2018 - 02.2023
- Specialized in weapon maintenance, always ensuring operational readiness
- Managed and led a team of 10 individuals, overseeing their performance and fostering a cohesive working environment
- Provided on-the-job training to newly joined staff, imparting essential skills and knowledge
- Collaborated closely with project managers and engineers, ensuring project requirements were met and budgets were adhered to
HAS-ICA SPECIALIST
Immigration checkpoint and authority
Singapore
01.2015 - 12.2017
- Assisted front-line personnel by delivering timely service to customers by expertly managing support needs
- Reviewed immigration applications, visas and passports to determine eligibility and adherence to requirements
- Communicated with law enforcement officials to arrange for legal action and deportation
- Preventing illegal or prohibited goods from crossing borders
- Interviewed people seeking immigration processing to evaluate eligibility for admission, residence and travel
- Explained immigration laws and regulations to prospective immigrants and provided informational resources for additional support
Intern
HENG LONG CO.PTE LTD
06.2012 - 11.2012
- Participated in training sessions, improving skills and knowledge
- Demonstrated product knowledge, aiding customers in making informed decisions
- Handled large and complex data to analyze business operations and needs
- Participated in inventory counts, contributing to accurate stock management
- Adapted to various roles as needed, showcasing flexibility
Education
Diploma - Business Practice in Digital Marketing and Branding
Republic polytechnic
SingaporeNITEC - Chemical process in pharmaceutical
ITE COLLAGE EAST
SingaporeN LEVEL -
Xinmin secondary school
SingaporePSLE -
Holy innocent primary school
SingaporePSLE -
Meridian primary school
SingaporeWPLN - Listening Level 7, Reading Level 6, Speaking Level 7, Writing Level 6 & Numeracy Level 5
British Council
SingaporeSkills
- Adobe Photoshop
- Microsoft Office
- Driving License 3A
- Customer service
- Decision-making
- Multitasking capacity
- Problem-solving aptitude
Certification
- Modular Certificate in Digital Communication and Engagement
- Modular Certificate in Visual Storytelling for Production and Design
- Modular Certificate in Business Operation
- Modular Certificate in Digital Business
- WSQ Communication and Relate Effectively at the Workplace
- WSQ Warehouse Inventory Control and Audit
- WSQ Warehouse Administration
- WSQ Follow Food and Beverage Safety and Hygiene Policies and Procedures
- SAP EM System
Languages
- English, Proficient (C2)
- Chinese, Proficient (C2)
- Teochew, Upper Intermediate (B2)
- Hokkien, Upper Intermediate (B2)
- Thai, Upper Intermediate (B2)
Community Service
- Actively involved in community service, volunteering with A Packet of Rice, a non-profit organization that delivers rice and groceries to low-income families every month.
- Participated in elderly home volunteer work with ComfortDelGro Pte Ltd, providing support and companionship to seniors.
- Committed to making a positive impact through meaningful contributions to the community.
Internship
HENG LONG CO.PTE LTD, 06/01/12, 11/30/12, Participated in training sessions, improving skills and knowledge., Demonstrated product knowledge, aiding customers in making informed decisions., Handled large and complex data to analyze business operations and needs., Participated in inventory counts, contributing to accurate stock management., Adapted to various roles as needed, showcasing flexibility.
Timeline
Fleet Operation Service Officer
ComfortDelGro Corporation Limited
02.2023 - Current
Army Engineer
Singapore armed forces
04.2018 - 02.2023
HAS-ICA SPECIALIST
Immigration checkpoint and authority
01.2015 - 12.2017
Intern
HENG LONG CO.PTE LTD
06.2012 - 11.2012
Diploma - Business Practice in Digital Marketing and Branding
Republic polytechnic
NITEC - Chemical process in pharmaceutical
ITE COLLAGE EAST
N LEVEL -
Xinmin secondary school
PSLE -
Holy innocent primary school
PSLE -
Meridian primary school
WPLN - Listening Level 7, Reading Level 6, Speaking Level 7, Writing Level 6 & Numeracy Level 5
British Council
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