KARIN FUTAMURA
Singapore
Summary
To obtain a full-time position that offers professional challenges and opportunities to apply interpersonal, time management, and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Success
Try Group Co., Ltd.
10.2024 - 03.2025
- Company Overview: Oita, Japan
- Assisted in day to day operations by collaborating efficiently and productively with all team members to ensure a smooth workflow.
- Collected and analyzed Voice of the Customer (VOC) feedback; created concise presentation materials, and delivered findings to internal stakeholders.
- Handled approximately 50 customer calls per day, including complaint resolution, while maintaining a courteous and professional demeanor, with a strong focus on enhancing customer satisfaction.
- Oita, Japan.
Operation Manager (Transportation)
Yugengaisya Koken Kikaku(Limited Company)
11.2022 - 06.2024
- Company Overview: Oita, Japan
- Supervised and motivated team members to maintain high levels of productivity and engagement in daily logistics operations.
- Monitored day-to-day activities and provided hands-on coaching to optimize team performance and operational efficiency.
- Improved customer satisfaction by resolving issues promptly, maintaining clear communication, and ensuring reliable and high-quality delivery services.
- Studied transportation regulations and ensured full compliance; prepared accurate and detailed dispatch instructions in accordance with legal and operational standards.
- Ensured driver safety by conducting daily checks on vehicle conditions and monitoring drivers' health status.
- Oita, Japan
Accounting Department
Yugengaisya Koken Kikaku(Limited Company)
11.2022 - 06.2024
- Company Overview: Oita, Japan
- Proactively learned accounting practices at a tax accountant office due to the absence of an internal accounting department, enabling successful execution of monthly and annual closings and the internalization of the company's accounting functions.
- Improved financial reporting efficiency by delivering performance reports faster than when outsourced to an external accounting firm.
- Although initially unfamiliar with accounting, developed a genuine interest and enjoyment in the field while gaining practical skills in bookkeeping and financial operations.
- Oita, Japan
Education
Bachelor of Social Science - International Relations
Ritsumeikan Asia Pacific University
Beppu, Oita, Japan09.2022
Skills
- Customer satisfaction
- Data analysis
- Voice of the customer
- Project management
- Regulatory compliance
- Logistics coordination
- Financial reporting
- Time management
Certification
- Certified Transport Manager (Freight), 09/01/22
- Certified Hazardous Materials Handler (Class 4), 10/01/22
- Certified Safety and Health Manager (Japan), 09/01/23
Languages
Japanese
First Language
English
Upper Intermediate (B2)
B2
Korean
Elementary (A2)
A2
Timeline
Customer Success
Try Group Co., Ltd.
10.2024 - 03.2025
Operation Manager (Transportation)
Yugengaisya Koken Kikaku(Limited Company)
11.2022 - 06.2024
Accounting Department
Yugengaisya Koken Kikaku(Limited Company)
11.2022 - 06.2024
Bachelor of Social Science - International Relations
Ritsumeikan Asia Pacific University
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