Karim Hamzah
Dubai
Summary
Results driven Logistics and Supply Chain professional with over 5 years of experience in freight forwarding, customs clearance, warehouse operations, inventory control, and airport logistics. Proven ability to coordinate inbound and outbound shipments, manage operational documentation, monitor KPIs, and collaborate with cross functional teams to improve efficiency. Experienced in handling high-volume logistics operations while ensuring compliance with UAE customs regulations, safety standards, and customer service excellence. Seeking to contribute analytical and operational expertise as a Logistics Analyst or Logistics Supervisor.
Overview
1
1
Certification
2027
2027
years of professional experience
Work history
Customer Service Representative (Airport Experience)
Accra International Airport, Ghana & DWC Airport, UAE
Accra, Ghana & Dubai
- Coordinated passenger and baggage operations in high volume airport environments.
- Verified travel documentation while ensuring compliance with aviation procedures.
- Assisted in operational planning for boarding, check in, and passenger flow.
- Worked collaboratively with multiple operational departments to maintain service efficiency.
- Managed customer issues while minimizing operational delays.
- Maintained excellent service quality in fast paced international environments.
Clearance Broker
FedEx
Dubai
2023.08 - 2026.07
- Process customs clearance documentation for over 2,000 international shipments per month while maintaining 98% on time clearance performance.
- Coordinate with customs authorities, freight forwarders, warehouse teams, and customers to ensure smooth shipment movement.
- Review shipping documents for regulatory compliance and operational accuracy.
- Investigate shipment delays and implement corrective actions to minimize disruptions.
- Monitor shipment status using logistics systems and provide operational updates.
- Reduced shipment delays by 20% through proactive document verification and stakeholder communication.
- Maintained 100% compliance with UAE customs regulations and company SO
Handler
Aramex
Dubai
2021.05 - 2023.06
- Coordinated inbound and outbound warehouse operations.
- Performed receiving, sorting, scanning, loading, and dispatch of shipments.
- Maintained inventory accuracy through proper stock handling and documentation.
- Assisted in shipment tracking and transportation coordination.
- Worked closely with warehouse supervisors to improve workflow efficiency.
- Ensured compliance with warehouse safety and quality standards.
- Supported daily operational reporting and inventory reconciliation.
Education
Diploma of Higher Education - Logistics and Transport
Blue Ocean Academy
United Arab Emirates 2026.02 - 2026.07
Skills
- Logistics Management Systems
- Warehouse Management Systems (WMS)
- Freight Documentation
- Customs Documentation
- Inventory Reporting
- Data Entry & Analysis
- Complaint Handling & Problem Resolution
- Communication & Interpersonal Skills
- Multilingual Support (English, Spanish)
- Dubai Trade & Hamriyah Free Zone Authority
- Documentation & Process Accuracy
- Team Coordination & Shift Operations
- KPI Reporting
Certification
CILT Certification – Blue Ocean Academy
LANGUAGES
English – Fluent
Spanish – Basic
Timeline
Diploma of Higher Education - Logistics and Transport
Blue Ocean Academy
2026.02 - 2026.07
Clearance Broker
FedEx
2023.08 - 2026.07
Handler
Aramex
2021.05 - 2023.06
Customer Service Representative (Airport Experience)
Accra International Airport, Ghana & DWC Airport, UAE