Building a healthy work relationship with colleagues and managements
Karim Amin
In-Room Dining Server
Summary
Dynamic and dedicated professional with extensive experience at Ritz Carlton Millenia Hotel, excelling in guest relations and order accuracy. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Strong multitasking skills and adherence to food safety practices have consistently led to improved operational efficiency and repeat business.
Overview
20
20
years of professional experience
3
3
Language
Work History
In-Room Dining Server
Ritz Carlton Millenia Hotel
02.2025 - 08.2025
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
- Participated in ongoing training sessions to remain current on industry trends and best practices.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
- Adhered to strict hygiene standards, minimizing risk of contamination or foodborne illness incidents.
- Proactively identified opportunities for operational improvements, contributing suggestions to management for consideration.
- Ensured proper handling and storage of food items by adhering to established guidelines for food safety.
- Consistently exceeded performance goals by effectively managing time and workload during peak periods.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Provided personalized service to guests, accommodating special requests whenever possible.
- Implemented upselling techniques to increase overall revenue from in-room dining services.
- Developed strong relationships with repeat guests, providing consistent quality service during each stay.
- Assisted in menu development, incorporating guest feedback to create an enticing selection of options.
- Streamlined the ordering process for improved efficiency and reduced wait times for guests.
Service Crew Member
Andes By Aston
04.2024 - 12.2024
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Backed up servers by setting up trays and completing some food deliveries.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Delivery Rider
Grab
07.2019 - 05.2023
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
Service Crew Member
Mad Jack Cafe
09.2014 - 05.2015
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Collaborated with team members to meet high standards of service during peak hours.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Nil - Nil
Cambridge Primary School
12.1996
Skills
Personal grooming
Guest relations
Strong multitasking
Order accuracy
Allergy awareness
Wine pairing
Fine dining etiquette
Food safety practices
Table setting expertise
Table setting
Food safety
Problem-solving
Guest service
Hygiene standards
Order memorization
Teamwork and collaboration
Warm and friendly
Beverage preparation
Interests
Timeline
In-Room Dining Server
Ritz Carlton Millenia Hotel
02.2025 - 08.2025
Service Crew Member
Andes By Aston
04.2024 - 12.2024
Delivery Rider
Grab
07.2019 - 05.2023
Service Crew Member
Mad Jack Cafe
09.2014 - 05.2015
Nil - Nil
Cambridge Primary School