Karen Jean Ver Lim

Assisted customers with technical support via email.
Responded to specific concerns regarding purchased licenses.
Requested error screenshots to identify login issues.
Managed cases efficiently to ensure resolution within 24 hours.

Assigned in Chat support with 3 concurrence at a time. Analyzing delivery issues as we are in UNITED PARCEL SERVICES (UPS).Once we received the case we will make sure to respond to the customer issue why the parcel was not delivered to their target dates. Ensuring and communicates with the UPS team accordingly

Assigned in Dow Jones Account and the Newspaper we cater is Wallstreet Journal. We are handling Customer inquiry thru Phone, analyzing the issue why their newspaper was not delivered on a timely manner and communicating to our delivery team to make sure that the requested place to deliver the customer newspaper must followed.

Assigned in the Lobby Cafe of the hotel, engage in customer orders of cakes and pastries with attention to detail so the items will be ordered to our pastry kitchen and once the customer will pick it up on their requested date, we serve that accordingly

Assigned in Al Khaima Lebanese restaurant and I am the one organizing the reservations, handling customer requsted dates, table number allocation, escorting the customer to their tables and endorsed to their waiter in charge

Assigned in Lobby Cafe, ensuring customer orders are served accordingly, assisting in banquet services if there are events such as Arabic Wedding. Putting the tag or name plate in the restaurant buffet. Helping team to endorsed the linens to the laundry team and fold it according to our set up