Karen Chloe Seok Hwee Ong
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
40
40
years of professional experience
Work History
Sales Manager
Supreme Lion Holding Pte Ltd
02.2022 - 06.2023
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Planned marketing strategies with sales team to increase customer base.
- Proposed promotions with existing customers to maintain relationships and increase return customer base.
- Resolve issues faced by sales team.
Renovation Contracting Entreprenuer
Self-employed
10.2016 - 01.2022
- Interacted well with customers to build connections and nurture relationships for future referrals.
- Negotiated price and service with vendors to decrease expenses and increase profit.
- Project management at sites, keeping track of WIP.
- Ensure proper hand-over to customers.
Head of Department, Project Sales
Supreme Lion Holding Pte Ltd
11.2008 - 09.2016
- Oversee day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Manager
AJI International Pte Ltd
07.2003 - 08.2008
- Recruited and hired talent to add value and expertise to sales department.
- Met with clients, delivering presentations on services and offerings.
- Interviewed candidates on suitability prior to placement with clients.
- Achieved established KPI for company and individual performance through teamwork and focus on clients.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Manager
The Lau Network Pte Ltd
05.1997 - 06.2003
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited and talent to add value and expertise to sales department.
Assistant Sales Manager
Prima Systems Pte Ltd
02.1993 - 04.1997
- Established new department with new product offerings.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Collaborated with sales team to conduct surveys to gather competitors' product offerings in order to improve on our product lines.
- Achieved established KPI for company and individual performance through teamwork and focus on customers.
Customer Service Executive
Canon Marketing (S) Pte Ltd
03.1987 - 12.1992
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Escalated critical customer issues to Manager immediately to avoid lost revenue.
Secretary
Singapore Aerospace Manufacturing Pte Ltd
01.1983 - 02.1987
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintaining cash float for various currencies.
- Supervising administrative staff on their allocated duties.
Education
NA - GCE 'O' Levels
Cedar Girls Secondary School
Singapore12.1979
Skills
Consultative Selling Techniques
Customer Service
Rapport and relationship building
Sales operations
Motivational Skills
Relatively extensive personal network
Interdepartmental Collaboration
Time Management
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Chinese (Cantonese)
Intermediate (B1)
Volunteering in Church
Have been volunteering in church for 19 years.
Travelling
Love to explore new places especially pertaining to nature.
Timeline
Sales Manager
Supreme Lion Holding Pte Ltd
02.2022 - 06.2023
Renovation Contracting Entreprenuer
Self-employed
10.2016 - 01.2022
Head of Department, Project Sales
Supreme Lion Holding Pte Ltd
11.2008 - 09.2016
Sales Manager
AJI International Pte Ltd
07.2003 - 08.2008
Sales Manager
The Lau Network Pte Ltd
05.1997 - 06.2003
Assistant Sales Manager
Prima Systems Pte Ltd
02.1993 - 04.1997
Customer Service Executive
Canon Marketing (S) Pte Ltd
03.1987 - 12.1992
Secretary
Singapore Aerospace Manufacturing Pte Ltd
01.1983 - 02.1987
NA - GCE 'O' Levels
Cedar Girls Secondary School
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