Karen Teh
Singapore
Summary
Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Executive Secretary to Country General Manager
The Fullerton Hotel & Resorts
10.2021 - Current
- Manage the daily schedule and calendar of the Country General Manager, including arranging and coordinating meetings, appointments, and travel arrangements
- Prepare and distribute meeting agendas, minutes, and other relevant documentation and ensure timely follow-up on action items
- Serve as a point of contact between the senior management team and internal/external stakeholders, ensuring effective communication and maintaining professional relationships
- Maintain a high level of integrity and confidentiality when handling confidential and sensitive information
- Manage incoming and outgoing correspondence, including emails, letters, and telephone calls, providing prompt response
- Prepare and format reports, presentations, and other documents, ensuring accuracy and consistency
- Conduct research and collect data, as assigned, in support of decision-making
- Coordinate and streamline communication between the hotel's various departments to ensure a smooth workflow and coordination of activities
- Manage the Executive office supplies inventory to ensure timely procurement and cost-effectiveness
- Handle owner's office requests (Guest Room / F&B / any other request)
- Handled confidential information in professional manner.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Coordinated events and worked on ad hoc projects.
Business Development Manager (Wholesale Butchery)
The Pan Pacific Hotel Singapore
10.2020 - 10.2021
- Developing and implementing strategic plans to drive sales and revenue growth for the wholesale butchery business
- Conducting market research to identify potential customers, trends, and opportunities in the wholesale butchery industry
- Building and maintaining strong relationships with existing customers and acquiring new ones
- This includes understanding their needs, providing excellent customer service, and ensuring customer satisfaction
- Identifying and pursuing new business opportunities, such as establishing partnerships with restaurants, hotels, catering companies, and other potential customers
- Collaborating with the product development team to introduce new products or tailor existing products to meet the needs of different customers
- Developing and implementing pricing strategies that are competitive and align with market trends and customer demands
- Hiring, training, and motivating a team of sales representatives, and providing guidance and coaching to ensure their success
- Monitoring sales performance, analyzing trends, and identifying areas for improvement
- This may involve conducting sales forecasts, tracking financial metrics, and preparing sales reports for management
- Ensuring compliance with industry regulations, food safety standards, and governmental requirements.
Executive Assistant to Hotel Manager
The Pan Pacific Hotel Singapore
09.2015 - 10.2020
- Ensure smooth functioning of executive department
- Daily tasks like organizing incoming mail, responding to phone calls
- Providing strong administrative support to hotel manager
- Plan internal events and meetings as well as organize and manage various projects with Hotel Manager
- Evaluation of guest questionnaires and supervision of Customer Satisfaction Tools (such as TripAdvisor or TRUSTYOU)
- Help to resolve any conflicts or issues that may arise between departments by serving as internal mediator, facilitating communication, and facilitating resolution of conflicts
- Managing reservations and requests from Owner's Office, coordinating VVIP arrivals, and arranging special amenities as needed
- Responsible for hotel manager's travel arrangements and reservations
- Attending meetings and preparing meeting minutes
- Identifying suitable candidates for interview
- Requisition for office stationery
- Manage hotel manager's medical and expense claims
- Coverage for General Manager's office in absence of PA.
- Improved office efficiency by implementing new filing systems and document management processes.
- Volunteered to help with special projects of varying degrees of complexity.
F&B Secretary
The South Beach
04.2015 - 09.2015
- Providing support to the F&B director and the F&B team by managing their calendars, scheduling meetings, handling correspondence, and maintaining relevant records and documents
- Coordinate various F&B-related activities including menu planning, food tasting sessions, procurement, and inventory management
- Serve as a liaison between the F&B team and other departments within the hotel, including the kitchen, banquets, and restaurants
- It involves ensuring that effective communication and information flow are in place
- Coordinating training sessions and ensuring that all necessary training materials are available to F&B staff members
- Manage expenses claim of F&B Director.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Administrator (Rooms Division)
PARKROYAL On Pickering
01.2013 - 04.2015
- Developing and implementing operational procedures and standards for the Rooms Division
- Organizing pre-opening activities related to the Front Office, Housekeeping, and Concierge, security, and engineering departments
- Providing assistance in the recruitment and selection of team members for the Rooms Division
- Overseeing the department's administrative duties, including preparing reports, conducting correspondence, and maintaining records
- Coordinating communication between the Rooms Division department and other hotel departments as well as external partners
- Ensure that the Rooms Division staff are trained and developed in accordance with the hotel's policies and procedures
- Participate in the setup and implementation of operational systems, such as property management and reservation systems
- Assist with the setup and inventory of rooms and public areas, ensuring they meet the brand standards and expectations of guests
- Providing administrative support to the Executive Assistant Manager, including scheduling meetings, managing calendars, and preparing presentations.
Food & Beverage / Sales Coordinator
Peninsula. Excelsior Hotel
02.2012 - 01.2013
- Arrange for appointment of Director of Food and Beverage
- Prepare daily and weekly sales reports for owner's office
- Managing correspondence, memos, reports, forms, and letters related to food and beverage
- Responsible for maintaining all service equipment and keeping record of materials and equipment that must be replaced or reordered
- Update menu listing/ food tag / menu printing
- Order items for function
- Management of stationery in department of food and beverage
- Generating sales quotes/proposals and event orders as well as handling guest requests, inquiries and follow-ups in relation to all seminars, conferences, and wedding functions at Hotel
- Support senior sales manager with their administrative duties (proposals, contracts, etc.)
- Provide other departments with information regarding banquet event orders and changes.
Education
High School Diploma -
UNLV
Singapore02.2012
Skills
- Data Research and Compilation
- Excel spreadsheets
- Travel administration
- Travel Itineraries
- Business Correspondence Writing
- Strong decision-making
- Critical Thinking
- Travel Coordination
- Decision-Making
- Meeting Coordination
- Work Prioritization
- Minute Taking
- Relationship Building
Timeline
Executive Secretary to Country General Manager
The Fullerton Hotel & Resorts
10.2021 - Current
Business Development Manager (Wholesale Butchery)
The Pan Pacific Hotel Singapore
10.2020 - 10.2021
Executive Assistant to Hotel Manager
The Pan Pacific Hotel Singapore
09.2015 - 10.2020
F&B Secretary
The South Beach
04.2015 - 09.2015
Administrator (Rooms Division)
PARKROYAL On Pickering
01.2013 - 04.2015
Food & Beverage / Sales Coordinator
Peninsula. Excelsior Hotel
02.2012 - 01.2013
High School Diploma -
UNLV
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