Karen Tan
Summary
Friendly and outgoing individual offering positive attitude and excellent communication skills with passion for providing exceptional service and willingness to learn and grow. Developed strong customer interaction skills in fast-paced service environment, adept at handling inquiries and resolving issues. Looking to transition into new field where these transferable skills can be applied effectively. Capable of enhancing team performance and customer satisfaction in any role.
Overview
2
2
years of professional experience
Work History
Customer Service Crew Member
Singasia Management
11.2022 - Current
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
- Maintained a clean and organized work environment to ensure optimal service delivery.
- Established rapport with regular clients, fostering long-term loyalty through personalized interactions.
- Reduced wait times with effective communication between customers and staff members.
Grocery Clerk
NTUC Fairprice
01.2023 - 02.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Communicated with customers and staff politely and professionally to uphold store standards.
Retail Sales Associate
Massimo Dutti
11.2022 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Cambridge A Level Cert -
Temasek Junior College
Singapore10-2024
Cambridge O Level Cert -
Presbyterian High School
Singapore 09-2022
Skills
- Customer focus
- Complaint handling
- Building rapport
- Multitasking and organization
- Team collaboration
- Relationship building
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Grocery Clerk
NTUC Fairprice
01.2023 - 02.2023
Customer Service Crew Member
Singasia Management
11.2022 - Current
Retail Sales Associate
Massimo Dutti
11.2022 - 01.2023
Cambridge A Level Cert -
Temasek Junior College
Cambridge O Level Cert -
Presbyterian High School
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