Karen Leow
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
27
27
years of professional experience
Work History
Operations Manager
Beautiful Mum 2.0 Pte Ltd
04.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Manager
BE Solutions Pte Ltd
12.2016 - 04.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Manager
Beautech Link Pte Ltd
03.2011 - 06.2016
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Beauty Consultant
Coslab Beauty
09.2005 - 05.2009
- Conducted consultations to understand client's desired look.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
Credit Analyst
American Express Bank
01.1997 - 09.2005
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
Education
GreenRidge Secondary School
Singapore 12.1995
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Employee Motivation
- Customer Relationship Management
Timeline
Operations Manager
Beautiful Mum 2.0 Pte Ltd
04.2019 - Current
Sales Manager
BE Solutions Pte Ltd
12.2016 - 04.2019
Sales Manager
Beautech Link Pte Ltd
03.2011 - 06.2016
Beauty Consultant
Coslab Beauty
09.2005 - 05.2009
Credit Analyst
American Express Bank
01.1997 - 09.2005
GreenRidge Secondary School
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