Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Karen Lai

Karen Lai

Summary

Results-driven Talent Acquisition professional with extensive experience across APAC and EMEA. Adept at streamlining recruitment processes, driving operational efficiency, and leading high-performing teams. Skilled in ATS, psychometric assessments, RPO management, and stakeholder engagement to deliver measurable business impact.

Overview

18
18
years of professional experience
2
2
years of post-secondary education

Work History

Senior Talent Acquisition Manager (Project Manager)

Korn Ferry
06.2024 - Current
  • Lead end-to-end recruitment projects, ensuring high-quality delivery against KPIs and SLAs
  • Build strong relationships with clients, providing strategic advice and regular performance updates
  • Identify process improvements to enhance operational efficiency and client satisfaction
  • Collaborate with senior stakeholders and oversee risk management for seamless execution

Senior Manager, Global Talent Acquisition Operations

WeWork Singapore
07.2019 - 08.2023
  • Spearheaded
  • Led compliance and audit requirements for APAC Talent Acquisition
  • Partnered with cross-functional teams (Finance, HR, TA) to support quarterly headcount planning
  • Launched global initiatives for employee referrals, internal mobility, and candidate experience
  • Optimized recruitment processes and drove system enhancements with People Operations
  • Managed vendor relationships and provided training across regional teams
  • Key Achievement: Developed and implemented TA performance dashboards, improving operational transparency and decision-making

Talent Acquisition Lead

Digi Telecommunications, Malaysia
09.2016 - 06.2019
  • Managed recruitment for Network and IT portfolios, hiring critical talent including senior digital professionals
  • Led end-to-end RPO implementation, reducing time-to-fill metrics
  • Built and led a team of 6 while driving recruitment strategies aligned with business goals
  • Enhanced employer branding, launching the 'Freedom to Inspire the Next' campaign
  • Key Achievement: Successfully internalized the recruitment function, saving operational costs and improving process efficiency

Resourcing Manager

EcoWorld Development Group, Malaysia
07.2015 - 07.2016
  • Managed recruitment for various functions, including talent pipeline development
  • Implemented structured university outreach programs and improved hiring practices

Assistant Manager, Recruitment & Selection

SP Setia Berhad, Malaysia
08.2013 - 06.2015

Senior Executive, Recruiting Partner

Sunway Property Berhad, Malaysia
09.2010 - 07.2013

Recruitment Partner

Jardine OneSolution, Malaysia
08.2009 - 09.2010

Recruitment Consultant

Pentrac Consulting, Malaysia
03.2007 - 08.2009

Education

Bachelor of Commerce (B.Com.) - Business Marketing & Management

Oxford Brookes University
01.2005 - 01.2007

Skills

  • Workday
  • Taleo
  • LinkedIn Recruiter
  • HireVue
  • Pymetrics
  • Slack
  • Asana
  • Microsoft Office Suite

Timeline

Senior Talent Acquisition Manager (Project Manager)

Korn Ferry
06.2024 - Current

Senior Manager, Global Talent Acquisition Operations

WeWork Singapore
07.2019 - 08.2023

Talent Acquisition Lead

Digi Telecommunications, Malaysia
09.2016 - 06.2019

Resourcing Manager

EcoWorld Development Group, Malaysia
07.2015 - 07.2016

Assistant Manager, Recruitment & Selection

SP Setia Berhad, Malaysia
08.2013 - 06.2015

Senior Executive, Recruiting Partner

Sunway Property Berhad, Malaysia
09.2010 - 07.2013

Recruitment Partner

Jardine OneSolution, Malaysia
08.2009 - 09.2010

Recruitment Consultant

Pentrac Consulting, Malaysia
03.2007 - 08.2009

Bachelor of Commerce (B.Com.) - Business Marketing & Management

Oxford Brookes University
01.2005 - 01.2007

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Karen Lai