Summary
Work History
Education
Skills
Timeline
Barista
Karen Kan

Karen Kan

Section Manager, Operations Control

Summary

ISTJ-A

Detail-oriented and motivated individual with a strong ISTJ personality, known for leadership skills and a commitment to integrity in all endeavors. I thrive in collaborative, team-oriented environments, where I can share ideas and inspire others while taking ownership of my responsibilities. My appreciation for aesthetics drives my passion for creating warm and enjoyable workspaces, enhancing both productivity and morale. Committed to excellence, I am consistently motivated by a beautiful and inspiring environment that reflects my values and aspirations.

Work History

Section Manager Operations

Scoot
1 2023 - Current
  • Ensure the smooth operations of the airline's flying program with minimum disruptions
  • Assess and analyze potential issues to prevent delays to the flying program
  • Develop and establish recovery plan during disruptions
  • Solve aircraft constraint issues and plan for minimum flight delay count during disruptions
  • Monitor and recover flights during disruptions
  • Provide advice and assistance to staff
  • Ensure the wellbeing and competency of staff
  • Rostering shift worker's duty (12 hour rotating shifts)
  • Provide training and recurrent for new and existing staff
  • Issue bulletins and formulating department Standard Operating Procedures (SOP)
  • Forecasting and projection of manpower needs

Duty Manager, Operations Control

Scoot
2020.01 - 2022.12
  • Responsible in the running the daily operations for Scoot
  • Oversee the aircraft utilization plan and staffing needs for pilots and cabin crew
  • Supervise and manage duty personnel
  • Formulating recovery plans when there is a disruption to flight schedule
  • Co-ordinate and execute recovery plans in the event of flight disruption
  • Adhere to CAAS ANR Regulations and uphold key practices and policies

Assistant Manager

Scoot
2018.02 - 2022.12

Senior Operations Controller

Scoot
2017.04 - 2018.02

Operations Controller

Tiger Airways
2015.01 - 2017.04

Aviation Security Officer

Certis Cisco Aviation Security Pte Ltd
2013.11 - 2014.12

Pathology Clerk

Singapore General Hospital
2013.06 - 2013.09

Patient Service Associate

Khoo Teck Puat Hospital
2011.01 - 2011.07

Education

Bachelor of Business Management (Honours) -

University of London

Skills

MS Office

Operations Management

Leadership and Team Building

Forecasting

Recovery Plans and Operational readiness

Timeline

Duty Manager, Operations Control

Scoot
2020.01 - 2022.12

Assistant Manager

Scoot
2018.02 - 2022.12

Senior Operations Controller

Scoot
2017.04 - 2018.02

Operations Controller

Tiger Airways
2015.01 - 2017.04

Aviation Security Officer

Certis Cisco Aviation Security Pte Ltd
2013.11 - 2014.12

Pathology Clerk

Singapore General Hospital
2013.06 - 2013.09

Patient Service Associate

Khoo Teck Puat Hospital
2011.01 - 2011.07

Section Manager Operations

Scoot
1 2023 - Current

Bachelor of Business Management (Honours) -

University of London
Karen KanSection Manager, Operations Control