KANOKPORN MUKURA

• Assist customers through various delivery channels (live chat, phone and email) to meet or exceed client objectives of utilization, brand recognition, and customer loyalty
• Utilize a variety of resources including search engines, websites, and internal resources to research customer requests with the goal of delivering valuable solutions
• Utilize multiple complex systems to accurately document and research customer information
• Analyzed and explained an online ad performance with metrics
• Communicated to cross-functional team and escalating issues where needed for further investigation.

• Liaising between guest and partners to resolve light complexity issues via phone and email on various topics such as additional travel advice, modifications, cancellations etc
• Providing accurate, valid and complete information by using the right tools, methods and processes
• Arranging and adjusting request, changes for reservation, partner account
• Ensuring a high level of customer service and positive quest experience
• Manage the relationships with hotels by providing high levels of customer service and account management support
• Positively participating in company events and in weekly team meetings meeting

• Lead the day-to-day operations of the team and ensure that all customers are provided with excellent customer service, ensure the retail office teams are aware of and work to consistently meet and exceed reservations sales targets
• Assist passengers to plan for their trips, sells & serves customers professionally through telephone or in person in order to achieve customer satisfaction and generate revenue and tasks all possible measures to avoid loss of revenue
• Ensure a team are given the required guidance/coaching and ensure that they are well motivated, groomed, and able to perform their tasks in an efficient and professional manner
• Undertake various administration functions and other duties as directed from time to time by the Airport Services Manager and other senior staff on duty.

Secretary / Admin function:

• Organizes and manage overall administrative functions for Phuket office (staff leave, staff overtime and office maintenance)
• Prepare and manage correspondence, reports and documents
• Organize and coordinate monthly meetings and distribute minutes of meetings
• Schedule meeting and appointment including make travel arrangement
• Assist in Performance Management System (PMS - Employee performance review) Organize travel itineraries, visa applications and handling expenses (claims and other allowance)

Sales function:

• Assist in preparing weekly report on weekly preload
• Assist in preparing business plan
• Assist in any ad-hoc request from HQ on Sales Performance Report
• Develop database for local customer profile
• Assist in group booking for travel agency.

• Assist guests in flight booking and communicate with the airlines
• Provide information and assist guests in any queries or request on general matter (restaurant, show, car rental, spa, tour and excursion booking)

• Assist guests on their transportation arrangement for arrival and departure
• Assist guests on any queries, regards on flight ticket and communication with the airlines.