Kanokkan Prommayon

• Streamlined support processes for improved efficiency and reduced response times.
• Enhanced customer satisfaction by addressing and resolving technical issues promptly.
• Implemented effective troubleshooting, resulting in quicker problem resolutions and increased customer satisfaction.
• Achieved high levels of client retention through proactive communication strategies.
• Work with Gateway, Operations and the DHL Network to achieve promised transit times and other requirements for Key Account customers.

• Worked with internet, CD-ROMs or from paper manuscripts
• Contacted with authors and publishers by phone and email approx. 30 in coming calls per day from customers
• Checked that authors have provided all required materials and paperwork
• Corrected spelling mistakes and grammatical errors
• Produced or worked to style checklist to ensure consistency in hyphenation, capitalization, formatting of references, etc.
• Responsible for international contacts
• Traveled abroad on business.

Performed check-in and boarding procedure, including baggage check for international flight documents 10-15 flights per day

• Prepared flight documents
• Provided flight information for passengers
• Maintained safety and security procedures and standard of both BFS and customer airlines.

• Provided information assistance regarding locations of airlines, terminals, parking, concessions and any other airport information for over 100 travelers per day
• Dealt with customer service concerns and complaints, by phone and in-person
• Capable of distinguish differences between valid boarding pass and passenger itinerary, capable of identifying validity of different identifications, also ticket and electronic ticket more than 100 tickets
• Assisted on job training of new employee
• Completed daily, reports and customers record
• Performed additional functions (essential or otherwise) which may be assigned from time to time.