Kanok Poolkasem

• Developed business-driven software solutions with strategic planning that optimizes cost efficiency, enhances operational performance, and ensures user-friendly systems that maximize user productivity.
• Improved workflows by simplifying processes and strengthening user support, enabling effective system utilization and achieving optimal operational outcomes.

Key Business Impacts

• Developed an interface system integrated with ERP, reducing branch line-cost expenses by approximately THB 13 million annually.
• Built an Equipment Management system to replace a vendor solution, achieving operational cost savings of approximately THB 500,000 per year.
• Implemented tools and systems to enhance branch operations, improve staff productivity, and streamline workflow efficiency.

• Define and execute enterprise IT & Digital Strategy, aligning technology direction with corporate vision, business growth objectives, and operational scalability
• Lead IT Governance and Risk Management frameworks, ensuring compliance, system reliability, and enterprise-wide security standards
• Design and deliver Cybersecurity Awareness & Training programs, strengthening organizational security culture and reducing human-related security risks
• Lead Enterprise Application Implementation & Digital Adoption Strategy, driving business process optimization through effective deployment and utilization of enterprise systems
• Oversee Digital Transformation initiatives, improving operational efficiency, workflow automation, and cross-department system integration
• Manage end-to-end IT Infrastructure (Network, Server, Windows/Linux environments) ensuring high availability, resilience, and scalability
• Direct IT Project & Program Management, delivering strategic initiatives on time, within scope, and aligned with business KPIs
• Manage IT Budgeting, Financial Planning & Cost Optimization, ensuring maximum ROI on technology investments and efficient resource allocation
• Collaborate with executive leadership, business units, and external vendors to deliver high-impact technology solutions and innovation roadmaps

Key Business Impacts

• Improved system uptime and operational stability by 65% through infrastructure modernization
• Achieved 70% cost reduction via IT optimization and vendor consolidation strategies
• Enhanced cybersecurity resilience, reducing security incidents and risk exposure across the organization
• Successfully delivered 37+ enterprise IT projects supporting business transformation initiatives
• Increased user productivity and application adoption across 2500+ users

• Analyze user requirements and design system solutions to support operational needs of business units.
• Assigned and monitored development team tasks while resolving technical issues, ensuring smooth project execution.
• Supervised software development activities, ensuring projects were delivered according to the defined Timeline.
• Improved team workflows and system processes, enhancing operational efficiency.
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Key Business Impacts

• Participated in preparing documentation and processes to support ISO 9001 certification.