KANNAN SANTHI

• Customer Experience: • Responsible for processing of all transactions efficiently • Strong product and system knowledge. Identify where appropriate to upsell WU products to meet customer’s needs • Professionally deals with customers enquiries in timely manner • Resolve and follow up on pending transactions, escalating where needed • Ensuring all transactions are performed in accordance with company’s compliance rules • Net promoter score 1.8.2. Financials: • Meeting of individual targets set by management • Responsible for personal float and performing bank-in at day closing when necessary • Responsible for cash till and cash to be balanced 1.8.3. Marketing: • Support marketing efforts. Ensuring all promotions are well positioned to drive transactions and meet business goals • Actively marketing within location area.
• Followed protocols to enhance protection and maintain safe work environment.
• Trained and mentored new employees to apply best practices on comply with procedures and regulations.

Purchasing(Cabin, Deck, Electrical and Engine stores) - Preparing Quotations based on requisition items - Preparing Purchase orders to be sent to vendors. - Preparing Delivery orders upon receipt of purchased items - Arranging delivery in liaise with ship’s requirement. - Preparing Invoice upon receipt of ship’s endorsement on Delivery order. ➢ Ship Spare Parts - Sourcing of original and OEM Engine spare parts around globe. - Co-ordination of delivery of purchased spare parts - Arranging Air freight, Ship freight and courier to required destinations. - Preparing Purchase orders, Delivery orders and Invoices. - Follow up of Payments.

• Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
• Supervised, directed and evaluated assigned staff members and newly hired officers.
• Prepared and submitted detailed reports regarding assignments and ongoing investigations.
• Turned 90% of quotations into orders.