Kang Jie Gwee
Summary
Proactive and caring worker with 3 years of experience combined with communication strengths and good observational skills. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Private Home Tutor
Self Employed Services
04.2022 - Current
- Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and trust.
- Facilitated active learning by incorporating real-world examples into lessons whenever possible, making content more relatable and relevant.
- Assessed student progress regularly through quizzes, exams, and informal evaluations, ensuring continuous improvement in understanding of subject matter.
- Collaborated with parents to address specific needs and goals for their children''s academic progress.
- Encouraged students to think critically and develop problem-solving skills.
- Improved student comprehension by utilizing tailored teaching methods for individual learning styles.
Private Music Teacher
Self Employed Services
04.2022 - Current
- Inspired passion for music in students by sharing personal experiences as a professional musician and performer.
- Inspire passion and interest in students by introducing english and chinese pop music song covers
- Explained music theory, aural skills and fundamental concepts to teach students to understand, analyze, perform and create music.
- Planned and prepared individual music lessons to support student needs.
- Acquired teaching materials and resources to facilitate music instruction.
Call Center Sales Representative
National Step Challenge Health Promotion Board
12.2021 - 03.2022
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Educated customers on product and service benefits, explaining features and answering questions.
Roadshow Sales Representative
National Step Challenge
12.2020 - 01.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
A Level -
Hwa Chong Junior College
Tan Kah Kee, Singapore11.2021
High School Diploma -
Hwa Chong Institution
Tan Kah Kee, Singapore11.2019
Skills
- Patience and Empathy
- Teaching strategies
- Creativity and Innovation
- Expert subject knowledge
- Problem-solving skills
- Verbal and written communication
- Adaptable nature
- Research and analysis
- Dependable and Responsible
- Analytical and Critical Thinking
- Organization and Planning Skills
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Private Home Tutor
Self Employed Services
04.2022 - Current
Private Music Teacher
Self Employed Services
04.2022 - Current
Call Center Sales Representative
National Step Challenge Health Promotion Board
12.2021 - 03.2022
Roadshow Sales Representative
National Step Challenge
12.2020 - 01.2021
A Level -
Hwa Chong Junior College
High School Diploma -
Hwa Chong Institution
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