Kaneshwaran Narayasamy
Summary
Experienced Management Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Management Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
International HealthCare Command Centre Supervisor
UPS HealthCare
11.2022 - Current
- Founding Members of the new business unit
- Safeguarding the well-being of critical healthcare shipments for the UPS Healthcare
- Providing shipment resolution for at-risk shipments
- Providing critical shipment oversight for customers to ensure optimal movement and progress for on-time delivery or an acceptable alternative
- Ensuring all exceptions are resolved within the same day depending on the level of urgency for the escalations raised
- Liaising between the Command Centres and the local operations across Asia Pacific, providing coordination and reinforced visibility.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Terminal Duty Manager
PSA Singapore
02.2020 - 10.2022
- 2 executives and 6 Senior Supervisors directly reported to me
- Day-to-Day management of the operations team to ensure compliance with established work standards (SOPs and Work Instructions)
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Customer relationship management with various stakeholders to ensure requirements are met while achieving high productive rates
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Conduct combined safety inspections with labour suppliers to ensure and enforce safe workplace culture is promoted within the companies
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Draft and send out incident reports
- Oversee operations and ensure shipments are processed on time and Service Level Agreement (SLAs) are met, in accordance to expected safety, quality and operational standards
- Manage frequent communications with Contract Management to address operational issues and propose improvement strategies
- Manage a team of 300 ground staff to ensure the quick turnaround time of vessels and efficiently handle urgent transshipments to minimize the delay of customer's cargo.
Section Duty Manager
PSA Singapore
01.2018 - 01.2020
- Responsible for the planning, execution, and monitoring of container handling operations to ensure that PSA delivers seamless service to customers during the shift
- In charge of the quick turnaround of vessels and ensure the prompt connection between incoming vessels
- Oversee a team of supervisors during shift and ensure duties are delegated and carried out diligently
- Ensure team members carry our best practices in safety, quality and operations
- Handle exceptions that occur during the shift to facilitate and ensure smooth operations in the port
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Manage a team of 100 ground staff to ensure the quick turnaround time of vessels and efficiently handle urgent transshipments to minimize the delay of customer's cargo
- Coordinate closely and follow-up on customer requests.
Ship Operations Controller
PSA Singapore
01.2015 - 01.2018
- Mentored new staff to be efficient in various job roles
- Influenced fellow staff in the control centre to approach a more safety-conscious approach to their working process
- Promoted Gracious communications approach in the workplace
- Awarded Most Safety Conscious Award for the year 2018
- Ensured prime movers were allocated evenly and ensured a fast turnaround
- Oversee 50-80 ground staffs
- Motivate ground staff daily and had an excellent work relationship
- Achieved excellent productivity in resource utilisation
- Supervise and lead team of Cargo Coordinators, Operations Assistants and Equipment Operators on operation activities
- Managed multiple Vessel turnarounds with a very tight schedule and was successful.
Trainee senior operations supervisor
PSA Singapore
01.2014 - 01.2015
- Placed on various job roles to understand the nature of the business of the organization for the initial six months
- Supervise Exceptions execution
- Conduct chain operations
- Raise notification forms to record any exceptions
- Ensure berth was clear for safe berthing and unberthing of vessels
- Worked with Control centre staffs and executives in execution of container operations
- Oversee a team of 30-40 Yard crane operators
- Deploy resources accordingly to ensure quick turnaround of Prime mover to ensure smooth operations
- Motivate the team of yard crane operators to achieve excellent results
- Ensure timely release of equipment for scheduled preventive maintenance.
Education
Bachelors in Logistics and Supply chain Management -
Singapore University of Social Sciences
01.2022
Specialist Diploma in Port Operations and Management -
Singapore Polytechnic
01.2017
Diploma in Computer Engineering -
Singapore Polytechnic
01.2011
Skills
- Excel in working under pressure
- Operations Management
- Process Improvement
- Staff Management
- Data Analytics
- Policy Enforcement
- Complex Problem-Solving
- Process Monitoring and Improvement
- Goal-Oriented
- Training and Mentoring
- Employee Motivation
- Staff Discipline
- Team Building
- Problem Solving
- Leadership Abilities
- Cross-functional Collaboration
- Conflict Resolution
- Time Management
- Effective Communication
- Emotional Intelligence
- Decision Making
- Resource Allocation
- Ethical Conduct
- Delegation Skills
Accomplishments
- Achieved UPS APAC SHIELD AWARDS 2023 by completing 99.5% score for Critical Oversight Support
- Awarded PSA Sponsorship for Degree programme by maintaining top 10% of performance for 2 consecutive years
- Achieved Most Safety Conscious Award 2018 by influencing fellow team members to adopt safety first approach in operational grounds
Certification
- Certificate in Data Analysis fundamentals using Microsoft Excel, NTUC Learning Hub, 09/2022
- Solve Problems and Make Decisions at Supervisory Level, Workforce Singapore, 05/2015
- Communicate and Relate Effectively at the Workplace, Workforce Singapore, 03/2015
- Adapt to change, Workforce Singapore, 02/2015
Affiliations
Nee Soon South Zone H, Executive Committee Member, 2015
Citizenship
Singaporean
Age
34
Personal Information
- Notice Period: 1 month
- Date of Birth: 05/27/89
- Gender: Male
Languages
Tamil
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
International HealthCare Command Centre Supervisor
UPS HealthCare
11.2022 - Current
Terminal Duty Manager
PSA Singapore
02.2020 - 10.2022
Section Duty Manager
PSA Singapore
01.2018 - 01.2020
Ship Operations Controller
PSA Singapore
01.2015 - 01.2018
Trainee senior operations supervisor
PSA Singapore
01.2014 - 01.2015
Bachelors in Logistics and Supply chain Management -
Singapore University of Social Sciences
Specialist Diploma in Port Operations and Management -
Singapore Polytechnic
Diploma in Computer Engineering -
Singapore Polytechnic
Similar Profiles
Kasandra Real MedranoKasandra Real Medrano
Warehouse Worker at UPS HealthcareWarehouse Worker at UPS Healthcare
William ParkerWilliam Parker
Healthcare QA Compliance Supervisor at UPS HealthcareHealthcare QA Compliance Supervisor at UPS Healthcare
Michael RosadoMichael Rosado
Warehouse Worker at UPS HealthcareWarehouse Worker at UPS Healthcare
NADEEM FAZILNADEEM FAZIL
Senior Warehouse Associate at UPS HealthcareSenior Warehouse Associate at UPS Healthcare
Nithiya RajendranNithiya Rajendran
Command Centre Supervisor at Oneberry Technologies Pte LtdCommand Centre Supervisor at Oneberry Technologies Pte Ltd