Kaneez Fathima
Summary
Growth-oriented Business Consultant with 14 years of experience seamlessly integrating SAP systems into business practices. Collaborative educator building relationships with varying business units and driving growth through IT-based solutions. Thoughtful troubleshooter, providing comprehensive solutions to systemic issues.
Overview
22
22
years of professional experience
Work History
SAP Consultant
EPIUSE Singapore Pte. Ltd.
05.2023 - Current
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Developed client-specific documentation, enabling efficient use of SAP applications and functionalities.
- Managed risks effectively during project implementation phases through meticulous planning and risk assessments.
- Configured and customized SAP modules to align with client business processes.
- Supported continuous improvement efforts by regularly updating knowledge on relevant SAP modules and industry trends.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Executed and managed over 5 successful SAP implementation projects for large enterprises.
- Streamlined business processes for clients by conducting thorough analyses and recommending improvements.
- Delivered successful SAP projects by collaborating with cross-functional teams and adhering to project timelines.
- Enabled increased automation within critical business process areas using innovative approaches leveraging latest technologies available within the suite of SAP products.
- Simplified reporting processes by designing intuitive dashboards using advanced reporting tools within the SAP ecosystem.
- Documented and maintained technical specifications for SAP applications.
- Successfully migrated legacy systems to newer versions of SAP platforms, ensuring seamless transition for end users.
- Conducted in-depth user training sessions to facilitate smooth adoption of newly implemented SAP systems.
- Increased client satisfaction by effectively implementing SAP solutions tailored to their business needs.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Contributed to new business development initiatives by showcasing expertise in SAP consulting during client presentations and sales meetings.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Business Consultant
Ample Technologies Pvt Ltd
06.2013 - 02.2018
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Developed complete business plans and operational strategies for new and existing business.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Prepared annual budgets with controls to prevent overages.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Mentored junior consultants, fostering professional development and sharing industry expertise.
- Implemented data-driven decision-making processes to optimize resource allocation and boost profitability.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
- Facilitated workshops for clients'' staff members to improve their understanding of new systems or processes introduced in the organization.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
Senior Sales Associate
Rivoli Group
11.2002 - 02.2007
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Implemented effective marketing strategies for increased product exposure and customer engagement.
- Developed sales plans to increase market share, customer base and revenue.
- Generated sales leads and cold called potential customers.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Collaborated with cross-functional teams to streamline sales processes, resulting in improved workflow efficiency.
- Coordinated closely with supply chain teams to ensure accurate delivery schedules were met without compromising on quality or cost-effectiveness measures.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
- Expanded the company''s customer base by actively seeking out new business opportunities and partnerships.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Identified and analyzed key competitors and related products.
Front Office Assistant
The Park
05.2002 - 10.2002
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Education
Bachelor of Commerce -
Bangalore University
SGUnited mid-career Pathways Program -
Temasek Polytechnic
Skills
- SAP implementation
- Business Process Analysis
- SAP Configuration
- System Upgrades
- Performance Testing
- Requirements Gathering
- Data Migration
- User Training
- Customer Relationship Management (CRM)
- Client Relations
- Project Documentation
Technical
CRM, SAP SuccessFactors Employee Central and Recruiting, MS word, MS excel, MS PowerPoint, Oxygen, Notepad
Personal Information
Nationality: Singaporean
Timeline
SAP Consultant
EPIUSE Singapore Pte. Ltd.
05.2023 - Current
Business Consultant
Ample Technologies Pvt Ltd
06.2013 - 02.2018
Senior Sales Associate
Rivoli Group
11.2002 - 02.2007
Front Office Assistant
The Park
05.2002 - 10.2002
Bachelor of Commerce -
Bangalore University
SGUnited mid-career Pathways Program -
Temasek Polytechnic
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