Kanchana Jeyarajan
Kajang
Summary
An experienced IT Analyst seeking to use proven skills in the work environment of IT Operations and Management. The theoretical background I have in Business Administration & IT Operations urged my eagerness to develop my knowledge in terms of IT operational and management tactics of a business and users. An Independent and team-based worker with excellent communication,presentation and problem-solving skills. Over the course of my education and experiences, I gained sufficient knowledge in IT back office tasks, onboarding and offboarding access creation, reporting and consultation. I believe that my education, work experiences and a strong desire to work professionally will expand my career opportunities & make me a highly competitive candidate.
Overview
7
7
years of professional experience
Work History
Technical Onsite Engineer
SUTD
Singapore
10.2023 - Current
- Provide onsite/remote L2 technical support for employees and students via walk-in/visiting user's desk especially for VIP users such as senior lecturers and professors.
-Support the use of End-User devices such as PC, laptops, printers, MAC OS, and peripherals running on Windows 10 &11.
- The supporting scopes include but are not limited to end-user devices,AV conferencing technology and application software within the site educational environment
- Fundamental understanding of IT concepts regarding hardware and software,networking,data storage,data backups,deployments of new devices for the new users and existing users.
- An experienced and advanced troubleshooting in terms of Windows 10,Windows 11,Office365 applications,Ms Outlook ,Onedrive and any Windows related tasks.
-Assist with escalated issues and ensure timely resolution.
-Develop and maintain documentation for common issues and solutions.
-To support and and manage the installation and setup of Video Conference System for events and standby throughout the events or seminars.
IT ANALYST
Linfox Logistics Sdn Bhd
11.2019 - Current
- Resolving technical issues by performing outbound and receiving Inbound calls, chats to troubleshoot users' software and windows
- Assisting MIM (Major Incident Management) team to collect the potential P1, P2,P3 & P4 ticket information accurately and escalate in a timely manner.
SERVICE DESK IT ANALYST
DXC Technology Sdn Bhd
03.2018 - 09.2019
- Receiving inbound calls of LMA account (London/ Lloyds Market Association)
- Assisted in creating access for new hires of the company and customers to access the LMA applications.
ADMINISTRATION & HUMAN RESOURCE ASSISTANT
Carrier International Sdn Bhd
07.2017 - 10.2017
- Keep track with labour suppliers regarding permit renewal of foreign labours
- In charge of Recruitment of contract workers.
MARKETING AMBASSADOR (PART TIME)
Infrastructure University KL (IUKL)
01.2017 - 05.2017
- Consulting regarding education & course structure to students and visitors
- Performing registration and admission processes for new students.
Education
BACHELOR OF BUSINESS ADMINISTRATION (HONS) HR -
Infrastructure University of KL (IUKL)
01.2017
FOUNDATION OF ARTS -
Infrastructure University of KL (IUKL)
01.2014
Skills
- Microsoft Office
- Documentation
- Report Writing
- Printers
- Administration
- IT Technical Knowledge
- ServiceNow Platform
- SAP Application
- Windows 10
- OKTA
- Workflow management system
- GLPI
- Technical Assistance
- MAC OS
Languages
English
Malay
Tamil
Expected Salary
SGD 5000
Reason For Leaving
Seeking for a better experience & opportunity
Co Curriculum
- PARTICIPATED AND PLAYER (2014-2017) | Badminton Course Tournament.
- VICE CHAIRMAN (2006-2010) | Kelab Rukun Negara
- ACTIVE COMMITTEE MEMBER (2006-2010) | Red Crescent Society
References
MR. KELVIN, Operations Manager, SUTD IT Dept, +6590223203
HAIZAT, Team Lead, SUTD IT Dept, +6586143357
Timeline
Technical Onsite Engineer
SUTD
10.2023 - Current
IT ANALYST
Linfox Logistics Sdn Bhd
11.2019 - Current
SERVICE DESK IT ANALYST
DXC Technology Sdn Bhd
03.2018 - 09.2019
ADMINISTRATION & HUMAN RESOURCE ASSISTANT
Carrier International Sdn Bhd
07.2017 - 10.2017
MARKETING AMBASSADOR (PART TIME)
Infrastructure University KL (IUKL)
01.2017 - 05.2017
BACHELOR OF BUSINESS ADMINISTRATION (HONS) HR -
Infrastructure University of KL (IUKL)
FOUNDATION OF ARTS -
Infrastructure University of KL (IUKL)