Kanageswari Sivakumar
Summary
Dynamic customer service professional with a proven track record at LNH Parking, enhancing customer satisfaction through effective complaint handling and relationship management. Skilled in Microsoft Office, I excel in team collaboration and have successfully boosted customer retention by delivering exceptional service and building strong client rapport.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Executive
LNH Parking
05.2024 - 05.2025
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Clinical Assistant
Clinic Alam Mesra
02.2023 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
Teaching Assistant
Memostri Preschool
01.2021 - 02.2022
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
High School Diploma - Business Administration And Management
Citipro Educare
Johor Baharu 07.2023
Secondary Education ( SPM )
Smk Ulu Tiram
Johor Baharu03.2020
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Microsoft office
- Document and records management
Certification
.microsoft
.Auditing
.Data analysis
Languages
Tamil
Advanced (C1)
Malay
Advanced (C1)
English
Advanced (C1)
Timeline
Customer Service Executive
LNH Parking
05.2024 - 05.2025
Clinical Assistant
Clinic Alam Mesra
02.2023 - 02.2024
Teaching Assistant
Memostri Preschool
01.2021 - 02.2022
High School Diploma - Business Administration And Management
Citipro Educare
Secondary Education ( SPM )
Smk Ulu Tiram
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