Kamsani Bin Mohamed Nasir
Summary
Understanding customer's needs with over 13 years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes.
Overview
21
21
years of professional experience
Work History
Senior Customer Care Officer
Singapore Telecommunications Limited
06.2013 - Current
- Provide excellent customer care by responding to inquiry and request from Singtel business customers via email, webchat and whatsapp.
- Liaising with relevant stakeholders to resolve customer's issue.
- Handles bill disputes and submit waiver as per customer's request based on the company's waiver matrix guidelines.
- Escalate customer's network issue to the coverage team.
- Adhere to company's Standard Operating Procedures at all time.
Corporate Trainer
APPCO Private Limited
07.2012 - 05.2013
- Third party outsource marketing firm representing Singapore Heart Foundation.
- Conduct training for new staff on how to approach customers and close sales.
- Assign to roadshow events and outdoor sales
Customer Care Officer
Singapore Telecommunications Limited
12.2010 - 06.2012
- Handles call in inquiry and request for consumer mobile billing.
- Submit waiver as per customer's request based on the company's waiver matrix guideline.
- Escalate customer's mobile network issue to the coverage team.
- Liaising with relevant stakeholders to resolve customer's issue.
- Adhere to company's Standard Operating Procedures at all time.
First Assistant Manager
KFC Management Private Limited
04.2003 - 11.2010
- Conduct staff training, evaluate their performance and promoting staff.
- Plan weekly staff roster schedule.
- Assign staff to individual station based on their proficiency.
- Daily, weekly and monthly ordering of frozen, chilled and dry products.
- Making sure all products are within shelf life, to record and discard expired products.
- Handle customer's complaints for both dine in and home delivery service customers.
- Proper cash management making sure all daily sales are accounted for.
- Bank-in daily sales to the bank except for Sunday.
Education
Bachelor of Arts Business Management -
Edinburgh Napier University
Singapore12.2024
Diploma in Business Practice - Major in Marketing, Minor in HR Management
Temasek Polytechnic
Singapore12.2011
Skills
Good customer service
Team player
Strong work ethic
Adaptability to changes
Positive
Self-motivated
Good leadership
Timeline
Senior Customer Care Officer
Singapore Telecommunications Limited
06.2013 - Current
Corporate Trainer
APPCO Private Limited
07.2012 - 05.2013
Customer Care Officer
Singapore Telecommunications Limited
12.2010 - 06.2012
First Assistant Manager
KFC Management Private Limited
04.2003 - 11.2010
Bachelor of Arts Business Management -
Edinburgh Napier University
Diploma in Business Practice - Major in Marketing, Minor in HR Management
Temasek Polytechnic
Similar Profiles
George KhooGeorge Khoo
Senior Account Manager at Singapore Telecommunications LimitedSenior Account Manager at Singapore Telecommunications Limited
Padmaka BandaraPadmaka Bandara
Network Engineer at Singapore Telecommunications LimitedNetwork Engineer at Singapore Telecommunications Limited
WAI KIT NAHWAI KIT NAH
Business Support Executive at Singapore Telecommunications Limited, SINGTELBusiness Support Executive at Singapore Telecommunications Limited, SINGTEL