Kamonporn (Nung) Muzio
Partner Marketing, Customer Service
Singapore
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive and can-do attitude. Willingness to offer helping hands and take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
PARTNER MARKETING SPECIALIST TEAM LEAD
BAND PTE LTD
10.2014 - 04.2022
- Enabled ASEAN channel partners to drive Demand Generation program and execute digital marketing campaigns efficiently and effectively.
- Discussed partner business focus/KPI and requirements then provided the relevant marketing tactics and customize/co-branding marketing assets also generate campaign performance report with analytics and insights.
- Help partners understand and participate in the different rebate and rewards programs.
- Collaborated between partners and relevant departments to prepare and drive the campaigns.
- Worked closely with channel partners on identifying more opportunities thru demand generation activities.
- Managed the process of marketing activities/campaigns smoothly and successfully.
- Encouraged teams to manage each campaign/activity precisely and positively.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
ACCOMMODATION AND CUSTOMER SERVICE
BOOKING.COM
05.2011 - 10.2014
- Carried out day-day-day duties accurately and efficiently.Manage pre-and post-reservation inquiries by phone, e-mail
- Modify, change, and/or cancel existing reservations
- Outbound calls to hotels/guests to arrangement special requests
- Liaison between guest and hotel to resolve complaints
- Manage relationship with hotels by providing high levels of customer service and account management support.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
SECRETARY
SIEMENS LIMITED (Airport Rail Link Project)
03.2008 - 09.2009
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered multi-line phone system and greeted callers enthusiastically.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Drafted agendas, recorded minutes and created documents for meetings.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Implemented paperless filing system for departments.
Education
DIPLOMA - DIGITAL MARKETING
PSB ACADEMY
SINGAPORE09.2019
DIPLOMA - SUPPLY CHAIN
PSB ACADEMY
SINGAPORE09.2017
Skills
- Digital Marketing
- Demand generation campaign management
- Excellent interpersonal and communication skills
- MS office, Excel, Outlook, Power Point
- Independent, attention to detailed, open minded personality with positive thinking
- Able to work under pressure and handling multitask
- Good team player
- Marketing Lead Generation
- Lead Generation Campaigns
- Emotional intelligence
- Critical thinking and problem-solving skills
- Leadership skills
Additional Information
AWARDS
- 2013 = The WOW award (the best customer-oriented CS, voted by Singapore colleagues) by booking.com
- 2014 = The WOW award (the best customer-oriented CS, voted by Singapore colleagues) by booking.com
Languages
Thai
Advanced (C1)
English
Advanced (C1)
Timeline
PARTNER MARKETING SPECIALIST TEAM LEAD
BAND PTE LTD
10.2014 - 04.2022
ACCOMMODATION AND CUSTOMER SERVICE
BOOKING.COM
05.2011 - 10.2014
SECRETARY
SIEMENS LIMITED (Airport Rail Link Project)
03.2008 - 09.2009
DIPLOMA - DIGITAL MARKETING
PSB ACADEMY
DIPLOMA - SUPPLY CHAIN
PSB ACADEMY
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