Kamonpan Thongcheed
Singapore
Summary
Motivated and accomplished Sales Representative with extensive experience in luxury retail, clienteling, and after-sales services. Attentive to detail with outstanding follow-through and a proven track record of delivering exceptional service. Skilled in handling high-value clients, managing post-sale repair processes, and coordinating with service teams to ensure customer satisfaction. Proven success in achieving sales targets across multiple markets
Overview
9
9
years of professional experience
Work History
Client Service Associate
TDCX
Singapore, Singapore
07.2024 - Current
- Manage luxury projects for various high-end brands, serving clients through email, live chat, and phone calls
- Oversee client interactions for the Australian and Thai markets
- Provide support for after-sales service and handle inquiries related to sales and other client concerns
- Collaborate with various departments to ensure a seamless client experience
Client Advisor
Gucci
Singapore, Thailand
12.2019 - 06.2024
- Managed Before sales and After sales services, including creating tickets, finding resolutions, ordering spare parts, and coordinating with Headquarters and local repair partners.
- Achieved career highlight: Won a regional exotic handbag contest for selling a special crocodile bag
- Specialized in clienteling, providing an exceptional service experience evidenced by high Net Promoter Scores
- Strengthened client relationships through regular communication and proactive follow-up on inquiries
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job
- Consistently achieved sales targets through regular local client appointments
Sales Representative
The Shilla Duty Free
Thailand, Thailand
06.2017 - 11.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Represented the luxury retail brand 'Salvatore Ferragamo' and the cosmetics department
- Frequently exceeded sales goals for Salvatore Ferragamo
- Highlighted product features based on detailed customer needs analysis
Sales Representative
King Power Duty Free
Thailand, Thailand
02.2016 - 03.2017
- Worked at the retail brand store 'Coach.'
- Regularly surpassed sales goals
- Participated in sales conferences to stay updated on industry trends and network with contacts
- Provided assistance with product information, pricing, and availability; facilitated translation for Chinese and English-speaking tourists
Education
Bachelor of Arts - Chinese Studies
Prince of Songkhla University
Thailand06.2015
Skills
- Empathy and patience
- Clienteling
- Service oriented sales
- Client centric approach
- Multi-Tasking
- Team work
- CRM software usage
Languages
Chinese
English
Thai
Timeline
Client Service Associate
TDCX
07.2024 - Current
Client Advisor
Gucci
12.2019 - 06.2024
Sales Representative
The Shilla Duty Free
06.2017 - 11.2019
Sales Representative
King Power Duty Free
02.2016 - 03.2017
Bachelor of Arts - Chinese Studies
Prince of Songkhla University