Kamonpan Thongcheed
Client Service Associate
Summary
Motivated and accomplished Sales Representative with extensive experience in luxury retail and clienteling. Attentive to detail with outstanding follow-through and a proven track record of delivering exceptional service. Skilled in handling high-value clients and achieving sales targets across multiple markets.
Overview
9
9
years of professional experience
Work History
Client Service Associate
TDCX
07.2024 - Current
- Manage luxury projects for various high-end brands, serving clients through email, live chat, and phone calls.
- Oversee client interactions for the Australian and Thai markets.
- Provide support for after-sales service and handle inquiries related to sales and other client concerns.
- Collaborate with various departments to ensure a seamless client experience.
Client Advisor
Gucci
12.2019 - 06.2024
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Specialized in clienteling, providing an exceptional service experience evidenced by high Net Promoter Scores.
- Consistently achieved sales targets through regular local client appointments.
- Achieved career highlight: Won a regional exotic handbag contest for selling a special crocodile bag.
Sales Representative
The Shilla Duty Free
06.2017 - 11.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Represented the luxury retail brand “Salvatore Ferragamo” and the cosmetics department.
- Frequently exceeded sales goals for Salvatore Ferragamo.
- Highlighted product features based on detailed customer needs analysis.
- Attended conferences to enhance sales strategies and department performance.
Sales Representative
King Power Duty Free
02.2016 - 03.2017
- Worked at the retail brand store “Coach.”
- Regularly surpassed sales goals.
- Participated in sales conferences to stay updated on industry trends and network with contacts.
- Provided assistance with product information, pricing, and availability; facilitated translation for Chinese and English-speaking tourists.
Education
Bachelor of Arts - Chinese Studies
Prince of Songkhla University
Thailand06.2015
Skills
Empathy and patience
CRM Software Usage
Clienteling
Luxury Retail
Service-Oriented Sales
Attention to Detail
Multi-Tasking
Client-Centric Approach
Team work
Languages
English
Chinese (Mandarin)
Thai
Timeline
Client Service Associate
TDCX
07.2024 - Current
Client Advisor
Gucci
12.2019 - 06.2024
Sales Representative
The Shilla Duty Free
06.2017 - 11.2019
Sales Representative
King Power Duty Free
02.2016 - 03.2017
Bachelor of Arts - Chinese Studies
Prince of Songkhla University
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