Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamisah Dempsey

Parkwood,QLD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry and more then 15 years of experience addressing customer requests and concerns with high focus on safety and security. Solid team player with outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

15
15
years of professional experience

Work History

Food and Beverages Attendant

SeaWorld Parks & Resorts
Gold Coast
02.2010 - 02.2022
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Customer service training and support to new employees.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Engaged in suggestive selling and other sales techniques.
  • Processed cancellations, changes or special requests promptly.
  • Handled complaints and resolved conflicts involving facilities or amenities.

Onsite Administration Assistant

Modern Industries Pty Ltd
Hillgrove Gold Project Armidale
05.2007 - 12.2009
  • Coordinated FIFO travel arrangements, including booking airfare, onsite accommodation and ground transportation.
  • Assisting bookkeeping reports to Head Quarter in Victoria under onsite Superintendents supervision.
  • Monitored 's work calendar and scheduled appointments, meetings and travel for constructions /staffs onsite.
  • Supported efficient meetings and tool-box by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created PowerPoint presentations for business development purposes.
  • Handled daily running of project between Engineers and Superintendents by updating levels of productivity and progression including stocktaking PPE and construction working devices from local supplies.

Education

Certificate 3 Individual Support

TAFE
Southport, Gold Coast QLD Australia
12.2020

Certificate 4 Hospitality

Village Roadshow Theme Parks
Pacific Motorway Oxenfort, Gold Coast Australia
01.2008

Diploma of Accounting

TAFE Southport
Gold Coast Queensland Australia
11.2004

Skills

  • High level of client service orientation and supporting personal needs
  • Good problem solving and can-do attitude
  • Excellent team support and communication skills
  • Excellent report writing and documentation skills
  • Friendly, flexible, reliable and a good listener
  • Quality assurance controls and crowd controls
  • Client Management

Timeline

Food and Beverages Attendant

SeaWorld Parks & Resorts
02.2010 - 02.2022

Onsite Administration Assistant

Modern Industries Pty Ltd
05.2007 - 12.2009

Certificate 3 Individual Support

TAFE

Certificate 4 Hospitality

Village Roadshow Theme Parks

Diploma of Accounting

TAFE Southport

Similar Profiles

CREATE PROFILE
Kamisah Dempsey